National Support Centre

SmartClinics National Support Centre team is comprised of savvy entrepreneurs and industry experts which brings years of experience to a young company.  They cultivate our strong culture, and work tirelessly to help our Group continue to grow throughout South East Queensland, without compromising the high quality healthcare currently provided by all SmartClinics centres.

SmartClinics National Support Centre is located at Unit 2/423 Nudgee Road, Hendra.  If you would you like to speak to anyone from our management or support centre team, please call our general support centre line on (07) 3193 1300.

Steven Dahl – Founder and Executive Director

In 2011 Steven Dahl founded SmartClinics with a vision of making everyday healthcare easier by reducing wait times and improving convenience and accessibility.

Being the father of two sons and a daughter, Steven has experienced first hand how difficult it can be to not only make an appointment with a GP, but then how long you have to wait to get in an see them at the clinic. With his past experience in creating businesses that innovate in traditional industries Steven started SmartClinics with a fresh perspective. Using his business experience and leveraging technology to improve processes, SmartClinics has ambitious growth plans.

Steven loves working with the SmartClinics team to challenge the status quo in primary healthcare and to offer a valued service to patients.

Katherine Baker – Chief Executive Officer

Prior to joining SmartClinics, Katherine held a number of strategic leadership positions in multi-site professional services organisations across the health and construction industries. She is the former founding Chief Financial Officer and Company Secretary of National Veterinary Care Limited. During her time at the company Katherine was integral in development and delivery of the core values, strategic plan and operational and financial infrastructure of the business.

Katherine possesses over a decade of professional experience across strategy and finance. Through her experience, she has been involved in the due diligence, integration, and cultural alignment of over 120 acquisitions across Australia.

Katherine is passionate about working with teams to motivate and inspire people to be passionate about the pursuit of excellence for their clients.  She holds a Bachelor of Business from Queensland University of Technology and is a member of the Institute of Chartered Accountants.

Kate Cross – General Manager of Clinic Operations

Kate recently joined the SmartClinics team bringing with her an extensive knowledge and experience of operational management within the healthcare industry across a range of diverse health care models including private, corporate and private equity structures.  Her core strengths align to strategic design, development and implementation of patient acquisition strategies and retention models influencing the overall financial performance.  Kate attributes much of her success to cultivating strong team culture which is based on collegiate, inclusive and authentic engagement and appreciates and understands the success of large and wide range networks require stable and engaged Practice Management structures.

Kerine Nightingale – Human Resources Manager

Whilst studying Journalism, Kerine discovered her passion was in helping businesses succeed through their people.  This passion lead her to pursue a career in recruitment and human resources. She firmly believes that people are the biggest assets and greatest liability in a business and by approaching HR with a practical and commercial mindset,  Kerine focuses on guiding businesses through the legislative landscape to ensure HR practices are appropriate for the business and support the overall strategic goals.

If you are interested to find out more about an opportunity to join the SmartClinics Team email Kerine at

Jo Whare – Operations Coordinator

Jo oversees the operations at a number of SmartClinics Brisbane locations and has been in the medical industry for over 15 years.  She is dedicated to meeting the needs of the doctors, staff and clinics she works with daily. 

Rosie Kelly - Accreditation Support & Practice Manager Mentor

Rosie has joined the SmartClinics Team after spending many years managing a busy family practice in Clayfield, Brisbane.  She brings with her a wide range of skills and experiences and undertakes a project-based role in assisting the Regional Managers to support our Practice Managers with the day-to-day operational rollout of all our practices so they continue to meet the needs of today’s busy healthcare consumers.

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Sarita Fruk – Marketing Manager

Sarita has over 13 years marketing experience across a range of industries, including healthcare where she worked as a Senior Marketing Specialist for four years at Queensland Fertility Group.

Sarita has extensive experience in brand development and an eye for sales and marketing campaigns that deliver tangible results and contribute to the bottom line.

Tracey McNeil – Project Manager & Improvement Leader

Tracey joined SmartClinics National Support Centre in January, 2018 bringing with her 15 years of business and project management experience.
    Her past experience has seen her coordinate all moving parts to bring domestic and international business events together; planning key note speakers, welcome parties, business and team sessions, executive lunches, social events, gala dinners and fun team challenges; whilst also being the key contact for stakeholders and managing the budget allocated to the events.
    More recently; Tracey held a National Business Manager role; leading a Project Management Office and a team of project coordinators.  In that time; Tracey coordinated the delivery of projects within three major research programs, provided program level and divisional analysis, implemented the company-wide project management method, maintained a strong relationship with key stakeholders and managed an array of internal operational projects to budget, quality, time and customer service requirements.
    Tracey enjoys that her diverse role at SmartClinics.  She manages a number of our sub-contractors, plans events and coordinates our projects.  The favourite part of her role is working alongside the fabulous staff with the Medical Centres and implementing positive changes that brings efficiencies to the teams so in turn, they can focus on offering high quality service and healthcare to our valued patients.

Kevin Whitley – Business Development & GP Recruitment

Kevin joins the SmartClinics team with over 20 years of business development and recruitment experience between the UK and Australia.  For the last 8 years, Kevin has specialised in recruiting General Practitioners across Australia.

If you’re a GP wanting to join the SmartClinics team of medical professionals, call Kevin today on 0407 013 163 or email


Sara-Jane Loxton – Business Analyst

Prior to joining SmartClinics SJ has held a number of commercially aligned roles within the retail division of Flight Centre Travel Group. Her passion is working right at the ‘heart’ of the numbers , building relationships  and helping to drive successful outcomes.

Her core strengths are combining her finance skill base & strategic business sense to assist SmartClinics in decision making , improving profitability & delivering an exceptional patient experience.

She holds a Bachelor of Commerce from the University of Queensland.

Marsha Daskalakis – Payroll Manager

Marsha has recently joined the SmartClinics team as the Payroll Manager.   Having to work with numerous awards and penalties, she is also very aware of the complexities that working within the health industry brings and is always happy to assist our team members with questions which relate to their pay.

Lisa O'Connor – Assistant Accountant

Lisa joins the SmartClinics team after previously working in both Australia and New Zealand as a bookkeeper.  She assists the finance team daily in areas such as ledgers, debtors and doctor pays.

Mariam Kalanzi – Acquisitions / Operations Lead

Mariam is from Uganda and has been with SmartClinics for over two years. She has completed a Bachelor of Business and a Masters of Human Resources Management at Griffith University with experience in the healthcare sector. Mariam assists in the smooth transition of acquired clinics (Pre/post acquisition support) and overall day to day HR/Operations of SmartClinics’ centres.

Casey Green – Product Specialist - HealthMax

Casey joins the National Support Centre from our Chermside Family Medical Centre.  She is ready to assist you with all questions relating to HealthMax.

Monique Paddock – Product Specialist - HealthMax

Monique is a trainer of our SmartClinics team, assisting them to migrate to our HealthMax Product as well as providing HM Product support via the freshdesk.

Will Kelly - Clinic Support Officer

Will is part of SmartClinics National Support Centre working closing with clinical staff to support them in a wide range of business operations.