Response to Health Engine reports in media

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You may have read some media reports today focusing on the sharing of patient information by Health Engine. In reported instances, any data that has been shared with 3rd parties by Health Engine during the appointment booking was unbeknownst to SmartClinics. We are taking the necessary action to investigate the truths and severity of the situation.

Please be assured that your personal health information is safe with SmartClinics. Health Engine does not have access to SmartClinics’ patient data as they are a third-party organisation that only stores its booking information and operates under its own privacy policy.

Whilst we currently continue to accept patient-initiated bookings via Health Engine, SmartClinics offers our own internal booking system called HealthMax at many of our locations, and we also accept bookings via phone. SmartClinics values the confidentiality of our patients, and will never share data with 3rd parties, unless requested by our patients.

For the moment, if you have any concerns over the use of Health Engine bookings, we recommend making an appointment via phone or visit one of our many clinics that use our highly secure internal booking engine. If you have any other concerns or would like to get in touch, please complete the Contact Us form or call our National Support Centre on (07) 3193 1300.

Warm Regards,
Steven Dahl, SmartClinics CEO