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The Government introduced new Bulk Billing Practice Incentive Payments from 1st November 2025. While this is a positive step, the incentive does not cover the full cost of providing high-quality care. Therefore, SmartClinics will continue to charge an appropriate out-of-pocket fee for some consultations to ensure we can keep delivering high-quality care to our community. Please refer to the relevant clinic standard consultation fees list for more information.

The Government introduced new Bulk Billing Practice Incentive Payments from 1st November 2025. While this is a positive step, the incentive does not cover the full cost of providing high-quality care. Therefore, SmartClinics will continue to charge an appropriate out-of-pocket fee for some consultations to ensure we can keep delivering high-quality care to our community. Please refer to the relevant clinic standard consultation fees list for more information.

On Arrival

What to Expect When You Arrive

We want your first experience with us to be as smooth as possible. Here’s what you can expect when you arrive at our clinic:

Check-In at Reception
Upon arrival, please check in at the reception desk. Our friendly team will confirm your details and guide you through any remaining steps before you see your doctor.

Comfortable Waiting Areas
Relax in our comfortable waiting area. While we strive to minimise wait times, we recommend allowing a few extra minutes if it’s your first visit.

Next Steps
Once it’s your turn, your doctor or a nurse may guide you to a consult room. Your doctor will review your information, discuss any immediate concerns, and begin your care journey.

If you have any questions about what to expect on arrival, please feel free to contact your preferred SmartClinics Medical Centre.