West End
News & Alerts
New patients welcome at SmartClinics West End
The Doctors at SmartClinics West End offer mixed billing and private billing options.
We encourage you to wear a mask inside our practice. If you have cold or flu symptoms, please book a telehealth appointment.
Free Flu Shots are only available until 30th September!
Available for all QLD residents 6 months and over.
Book now before it’s too late.
We encourage all patients who hold Medicare or DVA cards to register for MyMedicare. This can be done through your MyGov account or in the clinic.
Doctors & Allied Health
Clinic Reviews
Services & Fees
GP Services
- Women’s Health (including cervical screening, family planning and antenatal shared care)
- Men’s Health
- Children’s Health (including childhood vaccinations)
- Health / Medical Assessments (including 45yr+, 75yr+)
- Immunisation and Vaccinations
- Iron Infusions
- COVID-19 Vaccinations
- Work Cover / Pre Employment Medicals
- Travel Medicine
- Minor Procedures
- GP Management / Team Care Plans
- Asthma Action Plans
- Medications Reviews
- Mental Health Care
- Taxi/Uber Medicals
- Truck Medicals
- RTA / Insurance Medicals
- Preventative Health Advice and Education
- Skin Cancer Checks
- Diabetes Management
- Quit Smoking Advice
Allied Health Services
- Endocrinologist
- Psychologist
- QML Pathology
Fees
Please contact reception for a list of fees. The GPs at this practice operate Mixed Billing, and a fee is payable on the day for most consultations, including telehealth.
Dr Stephanie Sheu privately bills all pensioners and children of all ages except for when attending their immunisations or chronic disease management. Dr Sheu has made fee structure changes to ensure she can provide quality comprehensive care to her patients. All other doctors at the clinic are available to bulk bill old age pension card holders and children under age 12.
Dr Jacqueline Kelly is available for private Telehealth appointments on weekdays, in addition to face to face consultations on Sundays. There is no bulk billing for Telehealth or face to face appointments with Dr Kelly. Dr Kelly is currently not accepting new DVA patients. You can book a telehealth consultation with Dr Kelly online for your convenience. Click the pink booking button or use the HotDoc app.
About
New patients are welcome at SmartClinics West End
The doctors at SmartClinics West End offer mixed billing and private billing options. Please contact reception for a list of fees. The fee could vary depending on the day, time and length of your appointment. Bulk Billing is available on week days (Monday to Friday) for DVA Gold card holders, Aged Pension card holders and children under the age of 12 years. No bulk billing on weekends.
Patients are asked to pay in full on the day of consultations. We accept contactless and card payments to help prevent the spread of COVID-19. For your convenience we can process your claim through Medicare online and your rebate will be deposited into your nominated bank account within 24/48 hours, provided that you have registered your bank details with Medicare.
If you would like specific cost information before your appointment, call our friendly reception team at West End on (07) 3844 4111.
Paying for your Appointment
Our clinic now uses HotDoc to securely process payments for your appointments that are booked online, over the phone, on in person. When you book your next appointment, you may be prompted to enter your credit/debit card details into HotDoc before your appointment. The fee will NOT be deducted until after your appointment. If the doctor decides to bulk bill, there will be no funds withdrawn. Click here to learn more about HotDoc Payments.
Telehealth
Telehealth is available to current patients only who have physically seen a GP at this clinic in the past 12 months.
When you book a telehealth appointment at West End, you will now receive an SMS from us requesting your credit card details to hold your booking. This SMS will come from HotDoc and is secure and safe to use. No funds will be deducted from your card until after your appointment. If you would like to know more please call our reception team or read more here.
Quick Consult
Request Repeat Prescriptions, Referrals & Medical Certificates Online. No appointment needed! Simply request what you need from your regular doctor, pay securely online, and receive updates straight to your inbox. Managing your healthcare has never been easier.
Recalls and reminders
If necessary, you will be contacted by one of the Doctors or Practice Nurse – by letter, phone or SMS – usually to make an appointment concerning these results.
Cancellation Policy
As you can appreciate the doctors have allocated a specific time to see you. As a result, please be aware that there is a $50 cancellation fee for non-attendance or if less than 24 hours’ notice is provided.
West End Psychologist
We have a preferred psychologist working in the clinic who takes referrals from our GPs. If you have any concerns that may be addressed by a psychologist, such as anxiety, depression or relationship problems, we can help.
Transferring Medical Records
If you would like your medical records transferred to another doctor, our policy is that a summary of your record is forwarded. Copies are forwarded directly to the doctor after we receive written authorisation signed by the patient and the new doctor. We hold the original records for medico-legal reasons. A fee may be charged to cover the costs in printing, posting and checking of the records – you will be notified if a fee is to be charged.