Our Clinics

SmartClinics West End Family Medical Centre

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West End

The Markets, 79 Boundary Street
West End 4101

Ph: (07) 3844 4111

Fax: (07) 3844 9111

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Standard Opening hours

Mon: 07:30 - 17:00

Tue: 07:30 - 17:00

Wed: 07:30 - 17:00

Thu: 07:30 - 17:00

Fri: 07:30 - 17:00

Sat: 08:00 - 15:00

Sun: 08:30 - 15:30

See below for updates to clinics hours & public hoilday trading.

Paying for your Appointment

Our clinic now uses HotDoc to securely process payments for your appointments that are booked online, over the phone, on in person.  When you book your next appointment, you may be prompted to enter your credit/debit card details into HotDoc before your appointment. The fee will NOT be deducted until after your appointment.  If the doctor decides to bulk bill, there will be no funds withdrawn. Click here to learn more about HotDoc Payments.


The GPs at this practice operate Mixed Billing, and a fee is payable on the day for most consultations, including telehealth. Please note: Dr Innes Campbell is a private billing doctor. Only DVA patients will be bulk billed. CLICK HERE for our updated fees list.


Telehealth is available to current patients only who have physically seen a GP at this clinic in the past 12 months.

When you book a telehealth appointment at West End, you will now receive an SMS from us requesting your credit card details to hold your booking. This SMS will come from HotDoc and is secure and safe to use. No funds will be deducted from your card until after your appointment. If you would like to know more please call our reception team or read more here.


Our Staff


Senior Medical Receptionist

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Dr Stephanie Sheu

Dr Stephanie is a Doctor in West End.

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Dr Paul Bryan Alexander Hills

Anna - Hearing Australia

Audiologist: West End

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Registered Nurse

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Don Emslie

Psychologist: West End

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Dr Ebby Patel

Dr Ebby is an experienced GP, who is fluent in English, Gujarati, Hindi, Urdu & Zulu.

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Dr Innes Campbell

Dr Innes Campbell is a private billing doctor. Bulk billing for DVA patients only.

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Dr Jacqui Kelly

Dr Kelly has special interests in Sports and Musuloskeletal Medicine, family and more.

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Dr Namal Prematillake

Dr Namal Prematillake sees patients in West End

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Dr Suraiya Akter

Dr Akter has 20 years' experience as a Medical Practitioner and is fluent in Bengali.

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Medical Receptionist

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Lacy Evans

Dietitian and Nutritionist in West End and Carseldine

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Madisen Sheppard

Dietitian: Chemside, Carseldine and West End.

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Ockey Farquharson

Clinical Psychologist: West End

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Practice Manager

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Registered Nurse

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Dr Pieter Jansen

Dr Jansen is an Endocrinologist. To Book please contact the clinic on (07) 3844 4111.

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New patients welcome

Doctors at SmartClinics West End offer mixed billing and private billing options. The fee could vary depending on the day, time and length of your appointment. Bulk Billing is available on week days (Monday to Friday) for DVA Gold card holders, Aged Pension card holders and children under the age of 12 years. No bulk billing on weekends. CLICK HERE for our updated fees list. Please note: Dr Innes Campbell is a private billing doctor. Only DVA patients will be bulk billed.

Patients are asked to pay in full on the day of consultations. We accept contactless and card payments to help prevent the spread of COVID-19. For your convenience we can process your claim through Medicare online and your rebate will be deposited into your nominated bank account within 24/48 hours, provided that you have registered your bank details with Medicare.

If you would like specific cost information before your appointment, call our friendly reception team at West End on (07) 3844 4111.


CLICK HERE for our updated fees list.

The GPs at this practice operate Mixed Billing, and a fee is payable on the day for most consultations, including telehealth.

As of 1 December 2022, Dr Stephanie Sheu privately bills all pensioners and children of all ages except for when attending their immunisations or chronic disease management. Dr Sheu has made fee structure changes to ensure she can provide quality comprehensive care to her patients. All other doctors at the clinic are available to bulk bill old age pension card holders and children under age 12.

Dr Jacqueline Kelly is available for private Telehealth appointments on weekdays, in addition to face to face consultations on Sundays. There is no bulk billing for Telehealth or face to face appointments with Dr Kelly. Dr Kelly is currently not accepting new DVA patients. You can book a telehealth consultation with Dr Kelly online for your convenience. Click the pink booking button or use the HotDoc app.

GP Services

  • Accident & emergency treatment
  • Acupuncture
  • Antenatal and post-natal care
  • Asthma assessment & management
  • Child & adolescent health
  • Diabetes assessment & management
  • Drivers licence medicals
  • Elderly care
  • Family medicine – general practice
  • Immunisations
  • Men’s and Women’s health
  • Minor surgical procedures
  • Occupational medicine
  • Pre-employment medicals
  • Sexual Health checks
  • Skin cancer checks & treatment
  • Sports medicine
  • Travel medicine
  • Workplace Health & Rehabilitation

Allied Health Services

  • Audiologist
  • Endocrinologist
  • Dietitian
  • Psychologist
  • Podiatrist

Recalls and reminders

It is best practice to operate a recall system for abnormal results for pathology, radiology or specialist. Your local SmartClinics has a recall system in place and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of the Doctors or Practice Nurse – by letter, phone or SMS – usually to make an appointment concerning these results.

Cancellation Policy

As you can appreciate the doctors have allocated a specific time to see you. As a result, please be aware that there is a $50 cancellation fee for non-attendance or if less than 24 hours’ notice is provided.

West End Psychologist

We have a preferred psychologist working in the clinic that takes referrals from our GPs. If you have any concerns that may be addressed by a psychologist, such as anxiety, depression or relationship problems, we can help.

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that a summary of your record is forwarded. Copies are forwarded directly to the doctor after we receive written authorisation signed by the patient and the new doctor. We hold the original records for medico-legal reasons. A fee may be charged to cover the costs in printing, posting and checking of the records – you will be notified if a fee is to be charged.