National Support Centre

SmartClinics National Support Centre team is comprised of savvy entrepreneurs and industry experts that brings years of professional experience together into such a young company.  They cultivate a strong culture, and work tirelessly to help our Group continue to grow throughout South East Queensland, without compromising the high quality healthcare currently provided by all SmartClinics centres.

SmartClinics National Support Centre is located at Unit 2/423 Nudgee Road, Hendra.  If you would you like to speak to anyone from our management or support centre team, please call our general support centre line on (07) 3193 1300.

EXECUTIVE TEAM

Dr Michael Caristo - CEO

Michael joined SmartClinics in 2019 and brings with him a wealth of experience as an industry expert in healthcare services. Michael is a qualified medical doctor and his wife a practicing GP. Holding a Bachelor of Science (Honours) and a Bachelor of Medicine and Surgery (Honours) from the University of New South Wales, he is also a published scientific author in the field of stem cell research.

Michael left medical practice to follow his passion to shape the healthcare industry through private enterprise. He has since carried this out, working to grow healthcare businesses, previously serving as the CEO of SunDoctors (Australia’s largest skin cancer clinic network) growing the business from 8 clinics to Australia’s largest skin cancer clinic network at 30 clinics under his watch.

As the CEO of SmartClinics Michael serves the Clinics and its people by leading the implementation of its strategy toward the vision of creating leading Medical Centres that serve their community.
Michael’s greatest joy in life is his family and seeing them develop and achieve their personal goals. He enjoys exercising, travelling, cooking and reading.

Ben Howat– Chief Operating Officer

Ben has recently joined the SmartClinics team in the position of Chief Operating Officer.  He is a highly adaptable leader who strongly believes in empowering team members to own the functions and responsibilities of their roles and then trusts them to deliver results.  Ben is looking forward to meeting and working with the whole SmartClinics team and its stakeholders to deliver great outcomes for all clinics across the network.

SUPPORT TEAM

Tracey McNeil – Project Manager

Tracey joined SmartClinics National Support Centre in January, 2018 bringing with her 15 years of business and project management experience.
Her past experience has seen her coordinate all moving parts to bring domestic and international business events together; planning key note speakers, welcome parties, business and team sessions, executive lunches, social events, gala dinners and fun team challenges; whilst also being the key contact for stakeholders and managing the budget allocated to the events.
More recently; Tracey held a National Business Manager role; leading a Project Management Office and a team of project coordinators.  In that time; Tracey coordinated the delivery of projects within three major research programs, provided program level and divisional analysis, implemented the company-wide project management method, maintained a strong relationship with key stakeholders and managed an array of internal operational projects to budget, quality, time and customer service requirements.
Tracey enjoys that her diverse role at SmartClinics.  She manages a number of our sub-contractors, plans events and coordinates our projects.  The favourite part of her role is working alongside the fabulous staff with the Medical Centres and implementing positive changes that brings efficiencies to the teams so in turn, they can focus on offering high quality service and healthcare to our valued patients.
Sarita Fruk

Sarita Fruk – Marketing Manager

Sarita has over 14 years marketing experience across a range of industries, including nine years in the healthcare space. Sarita has significant experience in B2C large scale customer-centric organisations, leading teams in developing and delivering cutting edge marketing programs with an ability to transform customer experience and drive innovation.

Sarita has played a key role in SmartClinics’ brand development and has an eye for marketing and communication campaigns that deliver tangible results and contribute to the bottom line.

Andrew Edmunds – Continuous Improvement Manager

Andy is the newest member to the SmartClinics team and is joining us in the role of Quality Assurance Manager.  This sees him with the main role of working within the Operations Team – assisting the support of our Practices through continuous improvement of service provision. One of the key projects he is undertaking will be to understand the needs of each location before rolling out structured learning & development programs.

In his previous roles, Andy has had a strong focus on team building, staff learning and service training. He has experience in healthcare, corporate sales, memberships partnerships in sport, team management in health and fitness and small business start-up. His focus has always been on how to build and maintain positive professional relationships and enable others to perform.

OPERATIONS TEAM

Jo Whare – Operations Manager

Jo oversees the operations at a number of SmartClinics locations throughout Australia and has been in the medical industry for over 15 years. She is dedicated to meeting the needs of the doctors, staff and clinics she works with daily.

Jo has held senior management positions in the medical industry and related industries, and has enjoyed success shared with colleagues over her career. Jo consistently reaches and exceeded outcomes through the management of high-performance teams and individuals, as well as displaying a commitment to her own professional development and growth. Jo has enormous passion about working with teams to pursue quality service for clients.

Simone Wheeler – Operations Manager

Simone has recently joined SmartClinics after working many years in the medical industry and will be assisting a number of our practices with their day to day running.

Vicky Chong-Nee – Operations Manager

Vicky looks forward to overseeing the daily interactions of her clinics and ensuring that all visitors have a wonderful patient experience.

GP RECRUITMENT

James Tibbetts – GP Recruitment Manager

James returns to the SmartClinics team in this new role after previously providing marketing, graphic design and promotional support to GP’s and staff throughout all clinics across the network.  He now looks forward to connecting GP’s who are seeking ar a positive change in their careers with opportunities in the SmartClinics network – especially those who have to relocate from interstate or overseas.  He fully understands the challenges relocating can bring after serving as a police officer for almost 20 years and having to relocate (sometimes with family) 11 times across multiple rural and metropolitan locations throughout his career.

Not only will he help connect a GP to the right clinic, he will also assist their families too, making sure they settle and keep the transition from clinic to clinic as smooth as possible.  Couple this with his design and marketing skills, James will personally oversee the development of marketing collateral and promotional activities well in advance of a GP’s arrival.

See the great opportunities currently available by clicking here.  If you are a GP interested in a career with SmartClinics email James at gpadvantage@smartclinics.com.au or call him on 0412 144 118.

HUMAN RESOURCES

Mariam Kalanzi – People, Performance & Culture Officer

Mariam is from Uganda and has been with SmartClinics for over two years. She has completed a Bachelor of Business and a Masters of Human Resources Management at Griffith University with experience in the healthcare sector. Mariam assists in the smooth transition of acquired clinics (Pre/post acquisition support) and overall day to day HR/Operations of SmartClinics’ centres.

FINANCE TEAM

Terry Hessey – Financial Controller

Terry oversees the financial management of SmartClinics from the National Support Centre.  Come back soon to find out more about Terry.

Thomas Williames - Senior Financial Accountant

Tom has recently joined the team at SmartClinics National Support Centre

Marsha Daskalakis – Payroll Manager

In her role as Payroll Manager, Marsha oversees arguably the most important job of all – ensuring the  SmartClinics team gets paid!   Her knowledge of the medical industry and the numerous awards and penalties associated is second to none and she is always happy to assist any of our team members with questions or queries relating to their remuneration or entitlements.

Lisa O'Connor – Financial Accountant

Lisa joins the SmartClinics team after previously working in both Australia and New Zealand as a bookkeeper.  She assists the finance team daily in areas such as ledgers, debtors and doctor pays.

Wil Endres – Accounts Payable

With the responsibility of ensuring that all of our suppliers are paid correctly and on time, Wil has now joined the the SmartClinics National Support Centre in the Accounts Payable role.  She comes to SmartClinics with numerous years of experience in the finance industry which has been mostly gained during her placements in education institutions.  Whilst she may be new to the medical scene, Wil looks forward to talking and working with all our suppliers as required.

IT TEAM

Ben Wang - IT Manager

Ben is responsible for of SmartClinics’ Communication and Information Technology needs across our network of Family Medical Centres.   Keeping all of our GP’s and medical staff up-to-date with their data needs is his specialty and Ben enjoys getting out an about throughout all the clinics with his team to help them with their IT needs.

James Manns - IT Support

James works with our network of medical clinics to help keep them connected to our patients and safely recording their medical data.

Juneil Somoray - IT Support

Juneil works with our network of medical clinics to help keep them connected to our patients and safely recording their medical data.

Will Silajew - IT Support

Will works with our network of medical clinics to help keep them connected to our patients and safely recording their medical data.