National Support Centre

SmartClinics National Support Centre team is comprised of savvy entrepreneurs and industry experts which brings years of experience to a young company.  They cultivate our strong culture, and work tirelessly to help our Group continue to grow throughout South East Queensland, without compromising the high quality healthcare currently provided by all SmartClinics centres.

SmartClinics National Support Centre is located at Unit 2/423 Nudgee Road, Hendra.  If you would you like to speak to anyone from our management or support centre team, please call our general support centre line on (07) 3193 1300.

Steven Dahl – Founder and Chief Executive Officer

In 2011 Steven Dahl founded SmartClinics with a vision of making everyday healthcare easier by reducing wait times and improving convenience and accessibility.

As the father of three young children, Steven experienced first hand how difficult it can be to get in to see a GP and how long you have to wait. With his past experience in creating businesses that innovate in traditional industries Steven started SmartClinics with a fresh perspective. Using his business experience and leveraging technology to improve processes, SmartClinics has ambitious growth plans.

Steven loves working with the SmartClinics team to challenge the status quo in primary healthcare and to offer a valued service to patients.

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Jason Pierce – Executive Director

Jason is an entrepreneurial finance executive who is focused on building long-term value by blending the need for strong corporate governance with ‘what’s right for the customer’ (in our case the patient).

Over the past 20 years, Jason’s unique skill set has allowed him to help businesses throughout the US, Europe and Australia to flourish. He has advised on over 160 acquisitions and demergers across 4 continents, negotiated numerous major customer/supplier contracts, and re-defined/modified business models to capture market opportunities.

Originally from Texas, USA Jason is married to an Australian, has two young children and now calls Brisbane, Australia home. His firsthand experience of healthcare in the US and in Australia provides him a unique perspective of where the greatest gains can be made by an organisation like SmartClinics.

Paulene Henderson – Chief Financial Officer

Paulene joined the SmartClinics National Support Centre in December and brings a wealth of experience, having held roles in strategic finance, financial management and accounting, primarily in the property and hospitality sectors.  She combines technical accounting expertise and commercial acumen to manage all aspects of financial strategy, including debt and capital market transactions, treasury, forecasting and planning and investor relations.

Key skills she brings to the team include the design and implementation of the transformation of finance functions to enhance the capabilities of process, systems and people.  A focus has been synthesizing the performance of technology and people.

Most recently working the Board and Executive Team to grow Villa World Limited (ASX listing property company) from market capitalisation of $50million to $300million in 2017.  An achievement that the Chairman described as “leaving a tremendous legacy” with her leadership being “instrumental in setting the company up towards future growth strategies.”

I describe my management as leading through the “generosity of spirit”.  This means being authentic, building relationships, truly understanding people to create an environment of trust, respect and high performance.  I find actively engaging with the leadership teams at an operational and strategic level to grow the business, is a very rewarding aspect of being a CFO.

I am very grateful to be supported by a terrific husband and three beautiful teenage boys, who are growing up to be wonderful young men.

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Staffan Flodin – Chief Information Officer

Staffan has a unique eHealth experience and joined SmartClinics from NeHTA, where he was eSolutions Manager responsible for Business Requirements, the core technical solution and external interfaces to the national Personally Controlled Electronic Health Recod (PCEHR) project. The PCEHR project is the central part of the federal governments 466.7 Million dollar eHealth programme.

Prior to taking on the PCEHR challenge Staffan was Software Development Director at HCN and responsible for HCN’s market leading portfolio of desktop applications for GPs and specialists, including Medical Director, PracSoft and Blue Chip. Staffan has previously held a number of software development and team lead roles at various IT companies including STN Atlas Australia, OzEmail and Peakhour, before taking up senior project management roles on a number of large IT projects for UUNET and again for the iconic internet service provider OzEmail.

Staffan has built his career on a solid foundation in computer science in which he holds both a B. Sc and M. Sc, as well as undertaking post graduate research for a number of years at Linkoping University, Sweden which culminated in his thesis on Object Oriented database systems and the awarding of his Ph. Lic.

Staffan’s domain experience in healthcare combined with his deep technical understanding, years of project management and a sound business acumen ensure the he is well placed to lead the development of Australia’s first cloud based clinical management system for use in general practice.

Kate Cross – General Manager of Clinic Operations

Kate has recently joined the SmartClinics team, bringing with her an extensive knowledge of operational management inside primary healthcare from working within the industry for most of her professional career.

Peta-Marie Keys – Head of Property & Design

Peta-Marie has extensive property and project experience across a diverse range of sectors including healthcare, commercial office, workplace, hospitality, lifestyle developments, boutique retail and education.  This cross sector expertise enables the Property and Design team to continually challenge and exceed patients, doctors, nurses and employees expectations in regards to primary healthcare design. Peta-Marie’s career spans over 20 years working in Australia, the UK, Europe, Canada and China, bringing an international perspective and an innovative approach which delivers unique, tailored solutions to each SmartClinic. 

Emmalyn Oliver – Interior Designer

Emmalyn is a part of the SmartClinics Property Team and is a talented Interior Designer.  The property team are responsible for the warm and welcoming waiting rooms and state-of-the-art treatment rooms you will discover as we continue to refurbished our newly acquired clinics.

Kerine Nightingale – Human Resources Manager

Kerine has recently joined the SmartClinics team as our Human Resources Manager and is looking forward to connecting new professional medical staff into our employment opportunities.  If you are interested to find out more about an opportunity to join the SmartClinics Team email Kerine at [email protected]

Kevin Whitley – Business Development & GP Recruitment

Kevin joins the SmartClinics team with over 20 years of business development and recruitment experience between the UK and Australia.  For the last 8 years, Kevin has specialised in recruiting General Practitioners across Australia.

If you’re a GP wanting to join the SmartClinics team of medical professionals, call Kevin today on 0407 013 163 or email [email protected]


Jo Whare – Regional Manager

Jo oversees the operations at a number of SmartClinics Brisbane locations and has been in the medical industry for over 15 years.  She is dedicated to meeting the needs of the doctors, staff and clinics she works with daily. 

Michael Hollis – Regional Manager

Michael has spent the last 28 years in the health industry. He has built a diverse portfolio within Major Hospitals, General Practice and Recruitment. His senior roles within Cardiac ICU, Perioperative Cardio Thoracics, and Heart and Lung Transplants Retrieval Coordination cemented his knowledge in the hospital environment. He then moved into General Practice roles including Clinical Nurse, Chronic Disease Management and Practice Management.  Michael prides himself on offering a comprehensive high-quality service to all clients. He is accessible and professional and builds his practice around excellent communication, and strict moral and ethical principles.

Mellissa Brumley – Regional Manager

Mellissa overviews the operations for SmartClinics’ far north region of practices (Cairns).  She has worked within the medical industry for over 20 years, with the last 15 years spent within management roles. Mellissa’s experience in all types of practices is vast, including specialist, allied health, general practice and radiology.  She has also worked in hospital settings such as mental health and recruitment.  The day to day running of practices is something she particularly enjoys and helps her continue to develop her strong skills in building teams and relationships, training and mentoring, recruitment, practice setups/changes, with a strong emphasis on customer service and liaison.

Suzy Sawdon – Regional Manager

Suzy has recently joined the National Support Centre Team as a Regional Manager from her previous position of Practice Manager at SmartClinics Carseldine.

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Sarita Fruk – Marketing Manager

Sarita has over 13 years marketing experience across a range of industries, including healthcare where she worked as a Senior Marketing Specialist for four years at Queensland Fertility Group.

Sarita has extensive experience in brand development and an eye for sales and marketing campaigns that deliver tangible results and contribute to the bottom line.

James Tibbetts – Marketing Coordinator

James joins SmartClinics after a 20-year career as a police officer within the Queensland Police Service.  He spent the last 10 years of his career planning the operational coordination and public safety rollouts at some of Queensland’s largest iconic community events, sporting fixtures and outdoor concerts.  He has also supported the community of Queensland numerous times during natural disasters from his operational and planning roles at the State Disaster Coordination Centre.

Prior to serving as a police officer, James attained tertiary qualifications in Marketing and Graphic Design and later on in Event Management and Public Safety.  He is also an Accredited Professional with the Australian Institute of Professional Photographers.

Healthcare has always played a big part of James’ life growing up, mainly through his close association to a large aged care facility where his mother was the Director of Nursing.  At this facility too, James also performed AIN duties whilst completing his tertiary studies.  Considering himself a keen listener, he’s always ready to get ideas from his SmartClinics’ colleagues and then turn them into tangible and creative products.  His marketing role also allows him to work collaboratively with the many stakeholders that also support SmartClinics Marketing daily.

Tim Goodman – IT Manager

Tim is an innovative and experienced Information Technology professional, with extensive management, support and project experience in organisations large and small since 2001.  He enjoys the process of creating teams, solutions and organisations which are greater than the sum of their parts.

Since working in the Radiology / Healthcare sector since 2010, he has been able to leverage his international experience to deliver genuine quality, innovation and value to push back the boundaries in a high stakes field.

Tracey McNeil – Project Manager

Tracey brings 15 years of project management experience to the SmartClinics team.  Her aptness to head large operations teams is built upon strong stakeholder engagement skills and her expertise in project management and quality systems (ISO 9001: 2015).  Tracey is excited to lead the SmartClinics Project Management Office and looks forward to continuing to contribute to the companies ongoing growth.

Michaela Harlin – Finance Manager

Michaela is a Chartered Account with a Bachelor of Commerce from the University of Queensland.  Her experience has seen her previously work for HCA Healthcare Group in London. She is now the Finance Manager for SmartClinics and looks after the accounting and financial reporting for the Company.

Sara-Jane Loxton – Business Analyst

SJ is a new member to the SmartClinics team and will oversee the co-ordination of insights and knowledge taken from our data so we can better support our clinics and continue to deliver the exceptional patient experience we are known for.

Stacey Garrett – Accounts Payable Officer

Stacey is currently completing her Bachelor of Accounting.  This degree was a natural progression for her as she has over 10 years experience working throughout the finance sector in various accounts payable positions.  In her current role with SmartClinics, she enjoys interacting with vendors to ensure all transactions progress in a smooth and timely manner.

Marsha Daskalakis – Payroll Manager

Marsha has recently joined the SmartClinics team as the Payroll Manager.   Having to work with numerous awards and penalties, she is also very aware of the complexities that working within the health industry brings and is always happy to assist our team members with questions which relate to their pay.

Lisa O'Connor – Assistant Accountant

Lisa joins the SmartClinics team after previously working in both Australia and New Zealand as a bookkeeper.  She assists the finance team daily in areas such as ledgers, debtors and doctor pays.

Gavin Thiesfield – Product Design / UX Manager

Gavin is a multi-disciplinary design professional with 15+ years experience producing solutions for digital products and services for a range of industries including; education, finance, legal, and travel.

As Product Design / UX Manager, Gavin places a strong emphasis on the importance of gathering a deep understanding of user needs and behaviours to establish empathy and insight into the patient and practitioner experience. Through Gavin’s design leadership SmartClinics employs research-based approaches to inform the ideation, testing and validation of design solutions.

Gavin joined SmartClinics in November 2016, and is responsible for driving a general uplift in HealthMax usability. 

Mariam Kalanzi – Acquisitions / Operations Lead

Mariam is from Uganda and has been with SmartClinics for over two years. She has completed a Bachelor of Business and a Masters of Human Resources Management at Griffith University with experience in the healthcare sector. Mariam assists in the smooth transition of acquired clinics (Pre/post acquisition support) and overall day to day HR/Operations of SmartClinics’ centres.

Casey Green – Product Specialist - HealthMax

Casey joins the National Support Centre from our Chermside Family Medical Centre.  She is ready to assist you with all questions relating to HealthMax.

Monique Paddock – Product Specialist - HealthMax

Monique is a trainer of our SmartClinics team, assisting them to migrate to our HealthMax Product as well as providing HM Product support via the freshdesk.