Our Clinics

SmartClinics Chermside Family Medical Centre

chermside doctors
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Westfield Chermside
Shop 212 Cnr Hamilton & Gympie Rd

Ph: (07) 3177 9500

Fax: (07) 3359 0750

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Standard Opening hours

Mon: 07:00 - 21:30

Tue: 07:00 - 21:30

Wed: 07:00 - 21:30

Thu: 07:00 - 21:30

Fri: 07:00 - 21:30

Sat: 07:00 - 21:30

Sun: 07:00 - 21:30

See below for updates to clinics hours & public hoilday trading.

Change to opening hours

Our clinic will be opening at 8:00am daily until 16th May. The clinic will then go back to standard opening hours of 7:00am daily.

Billing Policy & Fees

The GPs at this practice operate Mixed Billing, and a fee is payable on the day for most consultations, including telehealth.

  • Standard consultations are during working hours (Monday to Friday 8:00am-5:00pm)
  • Consultations before 8:00am and after 5:00pm Monday to Friday and all weekend appointments will be charged as an afterhours consultation.
  • GP Fees will slightly increase on 1st July 2024. CLICK HERE for a list of fees from 1st July 2024.


We encourage you to wear a mask inside our practice. If you have cold or flu symptoms, please book a telehealth appointment.



Our Team
About the Clinic

Our Staff

Dr Dip Chand

Sorry - Dr Dip Chand is not taking new patients or mental health bookings.

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Practice Manager

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Enrolled Nurse

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Medical Receptionist

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Medical Receptionist

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Courtney Jarrett

Dietitian & Exercise Physiologist

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Medical Receptionist

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Dr Basantaraj (Bas) Rai

Dr Rai is GP in Taigum and Chermside.

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Dr Cheng Guo

Dr Cheng Guo is a GP in Chermside

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Dr Janan Al Bahadly

Janan is a well respected GP in our Chermside clinic.

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Dr Madhu Lakshmaiah

Dr Madhu Lakshmaiah is happy to see new patients.

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Dr Mark Goss

Dr Mark Goss sees patients in Chermside and Mango Hill.

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Dr Samuel Neller

Dr Samuel Neller sees patients at SmartClinics Chermside

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Dr Sean Pham

Dr Sean sees patients in Chermside.

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Dr Stephen Cook

Dr Cook sees patients at SmartClinics Chermside.

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Medical Receptionist

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Medical Receptionist

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Medical Receptionist

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Endorsed Enrolled Nurse

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Madisen Sheppard

Dietitian: Chemside, Carseldine and West End.

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Medical Receptionist

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Practice Supervisor

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Medical Receptionist

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Registered Nurse

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Medical Receptionist

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Dr Amitosh Mondal

Dr Mondal looks forward to meeting new patients as SmartClinics Chermside.

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New patients welcome

We are located inside Westfield Chermside. For your convenience, our Chermside Medical Centre is open late 7 days so you can see a GP after hours when you need to. If you require a late night or weekend appointment, the experienced Medical Team is here to help, 364 days per year.  You can book your appointments at any time of day through our online booking system. Simply click the pink booking button, then select the locations and appointment time that suits you most.

Information for patients

Read below for information regarding fees, services and appointments or click here to download our patient information flyer.

Paying for your appointment in HotDoc

When you book online through the HotDoc app or website, you may be prompted to enter your credit or debit card details before your consultation. The request will come from HotDoc and is safe and secure. This will hold your booking, and your payment will only be processed through HotDoc after you’ve been seen for your appointment.

Similarly, when you book an appointment over the phone or in person at our clinic, you may be sent an SMS or email containing a secure link to safely add your credit or debit card details.

Your appointment fee will NOT be deducted until after your appointment. The card number secures the appointment and confirmed the date and time. If the doctor decides to bulk bill, there will be no funds withdrawn.

Click here to learn more.


Following the announcement of the 2024-2025 Federal Budget and the Government’s lack of investment in General Practice, consultation fees will slightly increase on 1st July 2024. This is due to the ongoing discrepancy between the cost of operating a general practice clinic and low increases to the Federal Government’s Medicare rebates. This decision has not been made lightly and is necessary to continue to provide high-quality health care to our local community. If you have concerns or questions regarding fees, please speak with our reception team.

CLICK HERE for a list of fees from 1st July 2024.


  • Accident & emergency treatment
  • Antenatal and post- natal care of mother
  • Asthma assessment & management
  • Child & adolescent health
  • Diabetes assessment & management
  • Drivers licence medicals
  • Elderly Care
  • Family medicine – general practice
  • Immunisations
  • IUD for Birth Control
  • Men’s health
  • Minor surgical procedures
  • Occupational Medicine
  • Pre-employment medicals
  • Quit smoking programs
  • Sexual counselling
  • Skin cancer checks & treatment
  • Sports Medicine
  • Travel medicine – including Yellow Fever vaccinations
  • Women’s health
  • Workplace Health & Rehabilitation

Recalls and reminders

It is best practice to operate a recall system for abnormal results for pathology, radiology or specialist. Your local SmartClinics has a recall system in place and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of the Doctors, Nursing Sisters or Receptionists – by letter, phone or SMS – usually to make an appointment concerning these results.

Pre-consultation questionnaires

Your doctor may use BetterConsult pre-consultation questionnaires to give you the privacy and time to answer questions about your history, symptoms and current medications more accurately. This secure pre-consultation questionnaire lets your doctor spend more time with you during your appointment, discussing treatment options, answering your questions, and focusing on your health outcomes.

Before your appointment, you may receive an SMS with a link to complete this multiple-choice online questionnaire for your doctor. It is safe to click this link, but if you are unsure, please speak with our Reception team.

Be consult ready:

  • Help your doctor know the reasons for your visit
  • Request scripts and a medical certificate so you don’t forget
  • Get more face-to-face time with your doctor
  • All your responses are private and confidential

BetterConsult is a safe and secure platform and all data is deleted within 72 hours.

Release of records

Records will be released after receiving signed consent from the patient. A full set of records do possess an administration fee. There are no charges for a Health Summary however if you are requesting access to additional information where the volume of information we hold is large, we may charge a reasonable administration fee (including fees for photocopying).

After Hours Doctor Appointments

SmartClinics Chermside offers after hours doctor appointments. We are open late 7 days a week for 364 days a year. We understand that medical issues can arise at any time of day and that it’s not always easy to put things off. We’ve adjusted our hours to be more accommodating to our patients, so if you need a late night doctor we’re here for you. If you’d like to book an after hours doctor appointment, please visit our booking portal.

  • Consultations before 8:00am and after 5:00pm Monday to Friday and all weekend appointments will be charged as an afterhours consultation: $120 appointment fee.
Please note: Out of pocket costs may apply to consultations for any costs associated with private vaccines and procedures (Inc dressings).