SmartClinics Chermside Family Medical Centre

We are located inside Westfield Chermside. For your convenience, our Chermside Medical Centre is open late 7 days so you can see a GP after hours when you need to. If you require a late night or weekend appointment, the experienced Medical Team is here to help, 364 days per year.  You can book your appointments at any time of day through our online booking system. Simply click the pink booking button, then select the locations and appointment time that suits you most.

Information for patients

Read below for information regarding fees, services and appointments or click here to download our patient information flyer.

Paying for your appointment in HotDoc

When you book online through the HotDoc app or website, you may be prompted to enter your credit or debit card details before your consultation. The request will come from HotDoc and is safe and secure. This will hold your booking, and your payment will only be processed through HotDoc after you’ve been seen for your appointment.

Similarly, when you book an appointment over the phone or in person at our clinic, you may be sent an SMS or email containing a secure link to safely add your credit or debit card details.

Your appointment fee will NOT be deducted until after your appointment. The card number secures the appointment and confirmed the date and time. If the doctor decides to bulk bill, there will be no funds withdrawn.

Click here to learn more.

Fees

Following the announcement of the 2024-2025 Federal Budget and the Government’s lack of investment in General Practice, consultation fees will slightly increase on 1st July 2024. This is due to the ongoing discrepancy between the cost of operating a general practice clinic and low increases to the Federal Government’s Medicare rebates. This decision has not been made lightly and is necessary to continue to provide high-quality health care to our local community. If you have concerns or questions regarding fees, please speak with our reception team.

CLICK HERE for a list of fees from 1st July 2024.

Services

• Accident & emergency treatment
• Antenatal and post- natal care of mother
• Asthma assessment & management
• Child & adolescent health
• Diabetes assessment & management
• Drivers licence medicals
• Elderly Care
• Family medicine – general practice
• Immunisations
• IUD for Birth Control
• Men’s health
• Minor surgical procedures
• Occupational Medicine
• Pre-employment medicals
• Quit smoking programs
• Sexual counselling
• Skin cancer checks & treatment
• Sports Medicine
• Travel medicine – including Yellow Fever vaccinations
• Women’s health
• Workplace Health & Rehabilitation

Recalls and reminders

It is best practice to operate a recall system for abnormal results for pathology, radiology or specialist. Your local SmartClinics has a recall system in place and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of the Doctors, Nursing Sisters or Receptionists – by letter, phone or SMS – usually to make an appointment concerning these results.

Pre-consultation questionnaires

Your doctor may use BetterConsult pre-consultation questionnaires to give you the privacy and time to answer questions about your history, symptoms and current medications more accurately. This secure pre-consultation questionnaire lets your doctor spend more time with you during your appointment, discussing treatment options, answering your questions, and focusing on your health outcomes.

Before your appointment, you may receive an SMS with a link to complete this multiple-choice online questionnaire for your doctor. It is safe to click this link, but if you are unsure, please speak with our Reception team.

Be consult ready:

• Help your doctor know the reasons for your visit
• Request scripts and a medical certificate so you don’t forget
• Get more face-to-face time with your doctor
• All your responses are private and confidential

BetterConsult is a safe and secure platform and all data is deleted within 72 hours.

Release of records