SmartClinics Carseldine Family Medical Centre

This brand new clinic has been custom designed and boasts fresh, modern furnishings, a spacious waiting area and a vibrant kids playroom. There is ample parking and, for added convenience, the clinic is open on Saturday mornings from 8:30am. You’ll find us in the middle of the complex carpark alongside Subway and Gloria Jeans Cafe.

You can book your appointments for Carseldine Medical Centre at any time of day through our online booking system. Simply click the pink booking button, then select the locations and appointment time that suits you most. Simple!

Services

• Accident & emergency treatment
• Acupuncture
• Antenatal and post- natal care of mother
• Asthma assessment & management
• Aviation Medicals
• Child & adolescent health
• Diabetes assessment & management
• Drivers licence medicals
• Elderly Care
• Family medicine – general practice
• Immunisations
• Men’s health
• Minor surgical procedures
• Occupational Medicine
• Pre-employment medicals
• Skin cancer checks & treatment
• Sports Medicine
• Travel medicine
• Women’s health
• Workplace Health & Rehabilitation

Recalls and reminders

It is best practice to operate a recall system for abnormal results for pathology, radiology or specialist. Your local SmartClinics has a recall system in place and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of our Doctors, Nursing Sisters or Receptionists – by letter, phone or SMS – usually to make an appointment concerning these results.

Carseldine medical centre fees

TeleHealth Fees: From 1st October 2020,  all bulk billing for TeleHealth appointments will be at the discretion of the Doctor and private consultation fees will be implemented as usual.

Private Fee’s patients over 16 years of age with no Health/concession/pension card:

After hours Fee’s: AM-6:00am- 8:00am, PM-5:00pm-8:00pm + Weekends. Fee’s for patients over 16 years of age with no HCC/ pension discount available.

Excision fee will depend on the site and size of the cancer / tumour and billing will be discussed with patient prior to the procedure performed.

Our Billing explained

We are a private billing medical practice and appreciate full payment of fees on the day of consultation. We use Medicare online so the Medicare rebate should be back into your nominated account within 48 hours OR we refund via TYRO straight back onto your savings card.

FAQ

1. What is bulk billing? Bulk billing means that the doctor is paid directly by Medicare, on behalf of the patient. This means that the amount paid for each medical service is the amount set by the Australian Government. Note that some consultations such as occupational and WorkCover consultations are not covered at all by Medicare and need to be paid for privately.
2. Do you bulk bill? Some services are bulk billed, this includes consultations for all children under the age of 5, childhood immunisations, care plans and Government funded health assessments. All other bulk billing is to the Doctors discretion.
3. Why don’t you bulk bill everything? Unfortunately, the amount set by the Government for a consultation is insufficient to cover the costs of providing a high quality medical service, use of the practice rooms and facilities, staff and amenities.

“We value our doctors and think they are worth more than the small value the Government puts on their service!” We want to attract and maintain the very best General Practitioners and maintain a very high-quality service.

At the same time having lived as students for many years our doctors well understand financial difficulty and have the discretion to bulk bill when there is a bona fide financial need.

Cancellation Policy

This medical centre has a 24-hour minimum cancellation policy for all appointments.  If you fail to give 24 hours’ notice you will be charged a fee of $75.00 out of pocket.

This fee is an out of pocket expense and you are unable to receive a rebate from Medicare or private health funds. We understand that there are times when you might miss an appointment and will be unable to call due to an unforeseen emergency. In this circumstance the fee will be waived.

We have implemented this policy in order to provide the best service to our clients. We need to be mindful of the time the health professional has set aside for you. For instance, when you do not call and cancel an appointment, you may be preventing another patient from receiving much needed treatment. Conversely, the situation may arise where another client fails to cancel, and we are unable to schedule an appointment for you due to a seemingly “full” appointment book. Please understand that the intent of the policy is to aid us in offering a high standard of care to you our clients and that this policy is in place to help us achieve that goal. We value you as a client and appreciate your understanding and cooperation.