Welcome to SmartClinics Annandale Family Medical Centre
Our clinic is located at 152 Marabou Drive in Annandale.
There is Wheelchair access at the front entry of the clinic and a disabled toilet inside our clinic.
GP services
The highly experienced medical team at our practice is dedicated to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services including women’s and men’s health, vaccination and immunisation programs as well as travel health and skin checks. Some of the other services the GPs provide include:
Women’s Health
Chronic Disease Management
ECG’s
Spirometry
Preventative Health
Immunisations
Overseas Travel Advice and Vaccinations
ABI’s
Skin Checks
Excisions
Ear Syringing
Iron Infusions
Venesections
Minor Procedures
INR
Any procedures performed in association with your consultation will attract an additional fee. Should you require an estimation of cost, please speak to our admin staff.
Contacting your Doctor
As you will appreciate, the doctors are very busy during consulting hours and may not always be available to speak to you. They will endeavour to phone you back as soon as they are able to. If the matter you are calling about is URGENT, you should inform administration staff when you phone, they will transfer your call to the Registered Nurse who will assist with your enquiry. Email Correspondence to doctors is not available.
Walk in appointments
Walk In’s will be triaged by the nurse and left to there discretion, if urgent enough they will fit you in with your Doctor or give you the appropriate advice.
Home Visits
Home visits maybe available in Urgent cases only. Your Doctor will decide if a Home Visit may be appropriate should the urgent need arises. Please call reception and they will discuss this with you Doctor and it will be up to their discretion.
Fees
Payment is required at the time of your consultation. A fee list is available at reception. Fees vary depending on the type of service and complexity of your consultation. For your convenience, payment can be made through Eftpos, cash or cheque. No need to go to Medicare, we can process your rebate here. Children 12 years old and under are Bulk Billed by some GPs – you may like to talk to reception first to see which Doctors will bulk bill children 12 and under.
Transferring Medical Records
If you would like your medical records transferred to another doctor, our policy is that a summary of your record is forwarded. Copies are forwarded directly to the doctor after we receive written authorisation signed by the patient and the new doctor. We hold the original records for medico-legal reasons. A fee may be charged to cover the costs in printing, posting and checking of the records – you will be notified if a fee is to be charged.
Repeat Scripts
Patients are required to make an appointment for all repeat scripts
Test Results
If your doctor has ordered pathology tests, it is important for you to follow up on the results. To follow up on your results, please call the surgery after 11:00am. Due to privacy laws, information regarding results will only be provided to the patient or parent/guardian. Staff are only able to give information that has been provided to them by the doctor, please do not ask them to interpret your results as this can only be performed by your treating doctor.
Radiology Results – An appointment is required to review xray results, xrays will not be stored at the clinic.
Appointments
This practice runs an appointment system. If your condition requires URGENT attention, please inform the staff and this will be triaged. If you require a longer appointment, please notify the reception staff so extra time can be allocated. We understand that your time is valuable and while we try to adhere to our appointment schedule, the unpredictable nature of medical practice is such that doctors sometimes run behind. We regret any inconvenience to you should this happen.
After hours appointments
Please call House Call Dr for our afterhours service on 135 566 to access these services Monday- Friday 6pm-8am, Saturdays from midday and all day Sunday and Public Holidays
Online Bookings and Reminders
Appointments can be made online by clicking the Book Online button located in the top right corner of this page or through the “Hot Doc“ app. Please give your consent if you wish to receive SMS reminders for your appointment
Recalling Patients
A recall system is utilised at the practice to ensure patients are recalled for procedures, tests and appointments. Our friendly staff will contact you via post or phone, so please ensure your personal details are up to date. There is also a National Cervical Screening Register, Childhood Immunisation Register and Bowel Screening Register that the practice utilises. Please advise your doctor if you do not wish to be a part of these.
Patient Details
Our clinic is a Better Medical Practice. Patient information i.e. address, phone number and medical records held at this practice will not be released to any third party without your written consent. All staff are required to sign confidentiality agreements in order to maintain the security of confidential health records. For more information regarding the management of patient health information please click here.
Feedback
To ensure the continuity of high quality care, the practice welcomes feedback that will assist in maintaining our level of care. If at any time you are not satisfied with any part of your service/treatment, we encourage you to discuss your concerns with the Practice Manager
Complaints
Office of Health Ombudsman – 133 646 P.O. Box 13281, George St, Brisbane, 4003
Registration is now open.
Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s MyMedicare. To register or learn more about how MyMedicare can benefit you, click here. When registering online, if you cannot find our clinic in the list of medical centres that are registered with MyMedicare, please check back later in the month, as we may still be going through the set-up process in the system.