When you phone our clinic, you will be asked some screening questions. If you are not experiencing any COVID-19 symptoms, you will be able to visit our clinic. However, if you are, we will arrange a Telehealth consult for you with your Doctor.
This SmartClinics Medical Centre will not be providing COVID-19 vaccines.
If you have flu-like symptoms including fever, cough, runny nose, sore throat please do not attend the clinic in person. Please call ahead and we will help you book a suitable appointment.
Our Staff
Dr Kerry Patane
Dr Kerry Patane has over 16 year’s experience in private General Practice.
Our Doctors and team see patients from 152 Marabou Drive in Annandale.
We always welcome patients, new and old, to join us at our beautifully refurbished clinic.
Please do NOT attend Hyde Park clinic as it has now permanently closed. We are looking forward to seeing you at our clinic in Annandale.
Located within the complex: Wheelchair access – Front entry of clinic, Disabled Toilet.
Our services
The highly experienced medical team is dedicated to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services including women’s and men’s health, vaccination and immunisation programs as well as travel health and skin checks. Some of the other services we provide include:
Our services include:
Womens Health
Chronic Disease Management
ECG’s
Spirometry
Preventative Health
Immunisations
Overseas Travel Advice and Vaccinations
ABI’s
Skin Checks
Excisions
Ear Syringing
Iron Infusions
Venesections
Minor Procedures
INR
Any procedures performed in association with your consultation will attract an additional fee. Should you require an estimation of cost, please speak to our admin staff.
Contacting your Doctor
As you will appreciate, the doctors are very busy during consulting hours and may not always be available to speak to you. They will endeavour to phone you back as soon as they are able to. If the matter you are calling about is URGENT, you should inform administration staff when you phone, they will transfer your call to the Registered Nurse who will assist with your enquiry. Email Correspondence to doctors is not available.
Fees
Payment is required at the time of your consultation. A fee list is available at reception. Fees vary depending on the type of service and complexity of your consultation. For your convenience, payment can be made through eftpos, cash or cheque. No need to go to Medicare, we can process your rebate here. Children 12 years old and under are Bulk Billed.
Repeat Scripts
Patients are required to make an appointment for all repeat scripts
Test Results
If your doctor has ordered pathology tests, it is important for you to follow up on the results. To follow up on your results, please call the surgery after 11:00am. Due to privacy laws, information regarding results will only be provided to the patient or parent/guardian. Staff are only able to give information that has been provided to them by the doctor, please do not ask them to interpret your results as this can only be performed by your treating doctor.
Radiology Results
An appointment is required to review xray results, xrays will not be stored at the clinic.
Appointments
This practice runs an appointment system. If your condition requires URGENT attention, please inform the staff and this will be triaged. If you require a longer appointment, please notify the reception staff so extra time can be allocated. We understand that your time is valuable and while we try to adhere to our appointment schedule, the unpredictable nature of medical practice is such that doctors sometimes run behind. We regret any inconvenience to you should this happen.
Online Bookings and Reminders
Appointments can be made online by clicking the Book Online button located in the top right corner of this page or through the “Hot Doc“ app. Please give your consent if you wish to receive SMS reminders for your appointment
Recalling Patients A recall system is utilised at the practice to ensure patients are recalled for procedures, tests and appointments. Our friendly staff will contact you via post or phone, so please ensure your personal details are up to date. There is also a National Cervical Screening Register, Childhood Immunisation Register and Bowel Screening Register that the practice utilises. Please advise your doctor if you do not wish to be a part of these.
Patient Details Patient information i.e. address, phone number and medical records held at this practice will not be released to any third party without your written consent. All staff are required to sign confidentiality agreements in order to maintain the security of confidential health records.
Feedback
To ensure the continuity of high quality care, the practice welcomes feedback that will assist in maintaining our level of care. If at any time you are not satisfied with any part of your service/treatment, we encourage you to discuss your concerns with the Practice Manager
Complaints Office of Health Ombudsman – 133 646 P.O. Box 13281, George St, Brisbane, 4003
Before calling our clinic or booking an appointment with your GP, please take a moment to read through these Frequently Asked Questions. They have been developed to help answer some general questions you might have about COVID-19. The information provided is correct as of 17th January 2022.
CORONAVIRUS HEALTH ALERT
The threat level of COVID-19 in Queensland is escalated. For the safety of our patients and staff, we encourage telephone appointments (where possible).
If a face-to-face appointment is required, it will be time-limited, and we request that all patients wear a face mask while in the clinic.
We also observe social distancing >1.5m and limit the number of patients in our waiting room.
If you have symptoms of the flu, a cold, or a loss of sense of smell or taste, then a COVID-19 test is necessary. Please refer to the Queensland Government website for a list of COVID-19 clinics and testing centres.
If you are unwell and have respiratory symptoms, please ask for a telephone appointment with a GP, and a safe review will be arranged. Please be assured that our clinic is COVID-19 safe.
The Government has restricted Medicare GP telehealth items to circumstances where a patient has COVID-19 and/or is a close contact and is required to quarantine or isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless. Please be aware that a private fee may be incurred for telephone or video consults.