SmartClinics Annandale Family Medical Centre has moved

Our Staff

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Dr Rod Martinez - GP Partner

Dr Rod Martinez was the first Doctor in Annandale in 1996,

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Dr Kerry Patane

Dr Kerry Patane has over 16 year’s experience in private General Practice.

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Dr Gavin Andrews

Dr Gavin Andrews graduated with honour from Monash Medicine in Victoria in 1995.

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Dr Paul Patane

Dr Patane is a highly skilled Family Doctor in Townsville

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Dr Eva Curley

Dr Eva has recently joined SmartClinics Annandale from Victoria and is taking new patients.

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Colleen

Practice Manager

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Dr Abid Vatani

Dr Vatani is fluent in English and Danish and is an experienced GP.

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Dr Frank Occhino

Dr Occhino is skilled in the areas of men's health, sexual health, immunisation and more.

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Dr Glenda McDonald

Dr McDonald is a Family GP at SmartClinics.

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Dr Hayley Waddell

Dr Hayley Waddell is now on maternity leave.

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Dr Lara Sewell

Dr Sewell sees patients at SmartClinics Annandale and has over seven years' experience.

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Dr Stuart Illman

Stuart has returned to North Queensland after graduating from UQ in 2007.

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Katie

Medical Receptionist

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Lexi

Medical Receptionist

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Michelle

Medical Receptionist

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We are moving back to Annandale soon!

Due to a recent fire at the Annandale clinic, our Medical team are now seeing patients in Hyde Park – Castletown Shopping Centre. 

Finally, the restoration of our Annandale clinic is underway, and we are on the move early September! Your GPs will be coming across with us and the Castletown clinic will be closing however all patients from Castletown are welcome to join us back at our Annandale clinic after we move.

Stay tuned for more information…

We welcome patients, new and old, to join us as undergo this exciting relocation.

Located within the complex: Wheelchair access – Front entry of clinic, Disabled Toilet.

Our services

The highly experienced medical team is dedicated to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services including women’s and men’s health, vaccination and immunisation programs as well as travel health and skin checks. Some of the other services we provide include:

Our services include:

• Womens Health
• Chronic Disease Management
• ECG’s
• Spirometry
• Preventative Health
• Immunisations
• Overseas Travel Advice and Vaccinations
• ABI’s
• Skin Checks
• Excisions
• Ear Syringing
• Iron Infusions
• Venesections
• Minor Procedures
• INR

Any procedures performed in association with your consultation will attract an additional fee. Should you require an estimation of cost, please speak to our admin staff.

Contacting your Doctor

As you will appreciate, the doctors are very busy during consulting hours and may not always be available to speak to you. They will endeavour to phone you back as soon as they are able to. If the matter you are calling about is URGENT, you should inform administration staff when you phone, they will transfer your call to the Registered Nurse who will assist with your enquiry.
Email Correspondence to doctors is not available.

Fees

Payment is required at the time of your consultation. A fee list is available at reception. Fees vary depending on the type of service and complexity of your consultation. For your convenience, payment can be made through eftpos, cash or cheque.
No need to go to Medicare, we can process your rebate here. Children 12 years old and under are Bulk Billed.

Repeat Scripts

Patients are required to make an appointment for all repeat scripts

Test Results

If your doctor has ordered pathology tests, it is important for you to follow up on the results. To follow up on your results, please call the surgery after 11:00am. Due to privacy laws, information regarding results will only be provided to the patient or parent/guardian. Staff are only able to give information that has been provided to them by the doctor, please do not ask them to interpret your results as this can only be performed by your treating doctor.

Radiology Results

An appointment is required to review xray results, xrays will not be stored at the clinic.

Appointments

This practice runs an appointment system. If your condition requires URGENT attention, please inform the staff and this will be triaged. If you require a longer appointment, please notify the reception staff so extra time can be allocated. We understand that your time is valuable and while we try to adhere to our appointment schedule, the unpredictable nature of medical practice is such that doctors sometimes run behind. We regret any inconvenience to you should this happen.

Online Bookings and Reminders

Appointments can now be made online via smartclinics.com.au. or through the app: “My Health 1^st “ Please give your consent if you wish to receive SMS reminders for your appointment

Recalling Patients
A recall system is utilized at the practice to ensure patients are recalled for procedures, tests and appointments. Our friendly staff will contact you via post or phone, so please ensure your personal details are up to date.
There is also a National Cervical Screening Register, Childhood Immunisation Register and Bowel Screening Register that the practice utilizes. Please advise your doctor if you do not wish to be a part of these.

Patient Details
Patient information i.e. address, phone number and medical records held at this practice will not be released to any third party without your written consent. All staff are required to sign confidentiality agreements in order to maintain the security of confidential health records.

Feedback

To ensure the continuity of high quality care, the practice welcomes feedback that will assist in maintaining our level of care. If at any time you are not satisfied with any part of your service/treatment, we encourage you to discuss your concerns with the Practice Manager

Complaints
Office of Health Ombudsman – 133 646
P.O. Box 13281, George St, Brisbane, 4003