Author: Smartclinics

2021: Brisbane Doctors open on Christmas Holidays

Looking for Doctors open on Christmas Holidays, Sundays or after hours in Brisbane?

It can be difficult to find Medical Centres that are open on Christmas holidays. Luckily, many of our Family Medical Centres across Queensland & Tasmania remain open over the festive season including Christmas Eve, Boxing Day and New Year’s Day. Some clinics even offer late night and weekend appointments which could save you a trip from going to your local emergency department to see a Doctor.

Open on Christmas Eve, 24 December 2021

  • BRISBANE: Annerley, Arundel, Carseldine, Chermside, Clayfield, Corinda, Deception Bay, Ferny Grove, Ipswich, Mango Hill, Pullenvale, Taigum, Toowong, The Gap, Walton Bridge in The Gap, West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Christmas Day, 25 December 2021

  • All Clinics Closed

Open on Boxing Day, 26 December 2021

  • BRISBANE: Chermside, Walton Bridge in The Gap.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Monday, 27 December 2021

  • BRISBANE: Annerley, Chermside, Walton Bridge in The Gap.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Tuesday, 28 December 2021

  • BRISBANE: Annerley, Chermside, Pullenvale, Walton Bridge in The Gap.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Eve, 31 December 2021

  • BRISBANE: Most clinics will be open for a shorter period of time than standard hours.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Day, 1 January 2022

  • BRISBANE: Chermside.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Sunday 2 January 2022

  • BRISBANE: Annerley, Chermside, Pullenvale, Walton Bridge in The Gap, West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Monday 3 January 2022

  • BRISBANE: Annerley, Chermside, Pullenvale.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Accidents do happen and people can fall sick at any time of year. Our Doctors are here to help you in case the unexpected happens. If you need to see a GP after hours or on a weekend click here for a list of our After Hours Medical Centres. Note these times may be affected by the Christmas Season.

COVID-19 Updates & Vaccinations

If you are unwell, please go directly to a COVID testing facility or your local emergency department.

Please click here to find your nearest Respiratory clinic.

Where can I get a COVID-19 vaccine?

Some SmartClinics Medical Centres below will be offering COVID-19 vaccines, while others will not. Please read the list below to see how to book your vaccine at one of our clinics. Vaccine supply issued by the Government at some locations is slow, so please be patient with us.  This means you may need to wait until more vaccines have arrived in stock before you can get an appointment.

Book your vaccination appointment by calling one of the clinics below. Most clinics take phone bookings only.

Why should I get vaccinated for COVID-19? 

COVID-19 can cause serious ongoing health conditions, and sometimes death. Immunisation is a safe and effective way of protecting you and your family.  Immunisation helps protect others, especially those who may not be able to be immunised themselves. When you get immunised, you protect yourself as well as helping to protect the whole community.

Why do we need vaccines if we are already wearing masks and practicing social distancing? 

The measures we’ve put in place so far such as border restrictions, quarantine, mask wearing, hand washing, physical distancing, and testing help to protect all Queenslanders and will continue to be important to control the spread of the virus and its effects on the community.  But we don’t want to live under restrictions forever.  The COVID-19 vaccine is the best way to protect people long-term against severe COVID-19 disease.

Are there other benefits to getting vaccinated?

Getting vaccinated helps protect the vulnerable in our society who can’t get vaccinated themselves because they are too young, or too sick.  This is because widespread vaccination makes it more difficult for the disease to spread.  Also, the less the disease spreads, the less likely it is that new, possibly more infectious or dangerous mutations will arise.

What is herd immunity and how does it relate to COVID-19?

We reach ‘herd immunity’ when enough people are immunised to stop or slow the circulation of the disease. This reduces the likelihood of infection, which then affords protection for people who can’t be vaccinated.

What percentage of the population needs to get vaccinated before we achieve herd immunity? 

The percentage changes depending on the disease and how effective the vaccine is at preventing transmission. Usually, 50% – 90% of a population needs to be vaccinated to achieve herd immunity.  Experts believe a herd immunity of 65% or higher will be needed for COVID-19, but we cannot be certain at this stage. It is an important area of research which will continue as countries begin their COVID-19 vaccination programs.

Is it compulsory to be vaccinated?

Australians have a great record in being immunised. The COVID-19 vaccine will be voluntary, universal and free. If a safe and effective vaccine becomes available for COVID-19, the Government aims to have as many Australians as possible choose to be vaccinated for COVID-19.  If people choose not to have a COVID-19 vaccine, this will not affect their family’s eligibility for Family Tax Benefit Part A or childcare fee assistance which only includes National Immunisation Program vaccines for those aged under 20 years.

How much will the vaccine cost? 

COVID-19 vaccines will be free for all Australian citizens, permanent residents and temporary visa-holders as per the Australian COVID-19 Vaccination Policy.


2021 EKKA Holiday Doctor Appointments

Due to the current South East Queensland lockdown and worsening local COVID-19 outbreak, the 2021 Royal Queensland Show (Ekka) has been cancelled in the best interests of public health.  It is the second year in a row that the Ekka has been cancelled due to the worldwide COVID-19 pandemic.  

This means that Ekka public holiday is also now postponed for Brisbane, Scenic Rim, Moreton Bay council areas.

SmartClinics Medical Centres across Southeast Queensland will remain open.


Patients with appointments will have preference except in emergencies.  You can make an appointment with any of our doctors online or by telephoning or presenting to the surgery.  Please let our receptionist know if you require prompt attention for matters such as chest pain, burns, eye injury etc.

Appointments are normally made at 10 minute intervals, however this may change if there have been emergencies or if the surgery is very busy.

We have made running on time a high priority, but emergencies do happen. It’s a good idea to phone the surgery before your appointment to check whether your doctor is running on time.  If you feel you require a longer consultation please discuss this with the receptionist prior to making an appointment.


Closure of Alexandra Hills Clinic

Dear Patients of SmartClinics Alexandra Hills,

We regret to inform you that SmartClinics Alexandra Hills Medical Centre has permanently closed. The COVID-testing facility at Alexandra Hills has also permanently CLOSED. Please click here to find your nearest Respiratory clinic.

If you would like to continue your care with Dr Eugenia Haller for a standard GP appointment, you can continue to see Dr Haller at Sunstate Family Practice in Victoria Point.


Address: Bunker Road (behind the Cinema), Victoria Point
Phone: (07) 3207 7744

Clinic hours are Monday to Thursday from 8am to 6:30pm, and Fridays 8am to 5pm. Saturday: 8am to 1pm (by appointment). Closed on Sundays & Public Holidays.

For privacy reasons, patient records cannot be released directly to patients, however, if you would like us to transfer your healthcare records to Dr Haller at Sunstate Family Practice, please complete the form below…


Step 1:
Download and print this form: Transfer of Medical Records

Step 2:
Once you have completed the form, send it to us by email to

We will process your form and facilitate the transfer directly with Sunstate Family Practice at no cost.

If you have any questions or concerns, please call us on (07) 3824 3882.

Warm regards,

The Team at SmartClinics and Dr Haller.


SmartClinics & Better Medical Shift Gears

Queensland-based SmartClinics, and Adelaide’s Better Medical have combined this week to become the fifth-largest general practice platform in the country, encompassing 64 clinics and 450 doctors.

The combination was made possible with private equity firm Livingbridge joining existing majority shareholder Genesis Capital to become a significant shareholder in the combined business. Livingbridge’s experience in the healthcare industry is complimentary to Genesis’ who is Australia’s specialist healthcare investment firm.

“While we have an ambitious organic and acquisitive growth plan, size is not what defines us” said SmartClinics CEO, Dr Michael Caristo.

“The importance of clinical quality and excellence is deeply embedded in the philosophies of both our businesses. In combining SmartClinics and Better Medical we have created a significant positive force in the Australian general practice market.”

Under the new structure, Dr Michael Caristo will return to the Board and continue playing an active role in the combined businesses future. Better Medical chief executive Jeremy Stones will assume the position of CEO.

SmartClinics GP Partners remain important shareholders in their clinics and, from a patient viewpoint, there will be minimal change.

“SmartClinics’ fast response to COVID and ability to adapt quickly in the peak of the pandemic has made us even stronger and a more cohesive team than ever before. This new collaboration with Better Medical will only make us stronger yet again as we learn from each other” said Michael.

A Proud Partnership with BetterHealth+

SmartClinics Family Medical Centres is thrilled to announce a new partnership with one of Australia’s leading allied health organisations, BetterHealth+. This collaboration will support our General Practitioners around the nation by providing their patients with better access to a broad range of allied healthcare services within the same clinic location. This is excellent news for our GPs and our patients alike who understand the value of having access to holistic care – all in the one place.

Chief Operating Officer at SmartClinics, Ben Howat, was drawn to the BetterHealth+, and The Better Health Generation Group due to their friendly and experienced team of allied health professionals who deliver tailored, practical and evidence-based treatment to suit individual needs and circumstances.

BetterHealth+ gives clients the opportunity to access psychology, physiotherapy, speech pathology and occupational therapy services in the convenience of a general practice environment. The organisation will also be looking to expand their service offering to include exercise physiology and podiatry services in 2021. BetterHealth+ is powered by The Better Health Generation, a global allied health services provider operating across Australia and the UK. Learn more about BetterHealth+ by clicking here 

Find them also on Facebook and LinkedIn




2020: Brisbane Doctors open on Christmas Holidays

Looking for Doctors open on Christmas Holidays, Sundays or after hours in Brisbane?

It can be difficult to find Medical Centres that are open on Christmas holidays. Luckily, many of our Family Medical Centres across Queensland & Tasmania remain open over the festive season including Christmas Eve, Boxing Day and New Year’s Day. Some clinics even offer late night and weekend appointments which could save you a trip from going to your local emergency department to see a Doctor.

Open on Christmas Eve, 24 December 2020

  • BRISBANE: Annerley, Arundel, Carseldine, Chermside, Clayfield, Corinda, Deception Bay, Ferny Grove, Ipswich, Mango Hill, Pullenvale, Toowong, Waterworks Rd The Gap (Walton Bridge), West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Christmas Day – All clinics closed

Open on Boxing Day, 26 December 2020

  • BRISBANE: Annerley, Chermside, Waterworks Rd The Gap (Walton Bridge).
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Sunday, 27 December 2020

  • BRISBANE: Chermside, Ipswich, Waterworks Rd The Gap (Walton Bridge), West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Eve, 31 December 2020

  • BRISBANE: Most clinics will be open for a shorter period of time than standard hours.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Day, 1 January 2021

  • BRISBANE: Chermside, Waterworks Rd The Gap (Walton Bridge).
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on weekend: 2nd/3rd January 2021

  • BRISBANE:  Annerley, Chermside, Ipswich, Mango Hill, Toowong, Walton Bridge in The Gap, West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Accidents do happen and people can fall sick at any time of year. Our Doctors are here to help you in case the unexpected happens. If you need to see a GP after hours or on a weekend click here for a list of our After Hours Medical Centres. Note these times may be affected by the Christmas Season.

Help for patients with depression

GP & Nurse-led support for patients with anxiety, depression or mental health conditions

If you are concerned about your own mental health and emotional well-being, or that of a family member, a great first step is visiting a GP who has a special interest and experience in this area. They will help guide you through your options, and let you know which therapies and treatments are available.

One of these options may be a mental health care plan (MHCP) – this is a great way of getting the support you may need.

 Don’t be afraid to ask your GP about mental health care plans – we all need support at times.

A mental health care plan may include access to a psychologist, therapist, social worker, or mental health nurse. Sessions with an accredited mental health professional (except a psychiatrist) can be rebated by Medicare if you have a mental health care plan and can include 20 subsidised sessions with healthcare professionals that are private and personalised for your own needs. 


Helen & Lynn are highly experienced Credentialed Mental Health Nurses (CMHN) and have has answered some common questions below regarding these specially designed care plans.

Q: How do I know if I qualify for a mental health care plan?

A: You will first need to see a GP to discuss your current situation and requirements to determine if a mental health care plan can benefit you. They can then refer you to a specialised Psychologist, Psychiatrist Mental Health Nurse, or counsellor, depending on your needs. Your GP will complete a Mental Health Care Plan and refer you to an appropriate service.

Q: How many appointments will I get as part of the plan?

A: Depending on which service you are referred to will determine how many appointments you are eligible for.

Medicare rebates are available for up to 20 sessions over 12 months with a psychologist, mental health social worker or accredited counsellor depending on your individual requirements.

Q: How much will it cost me to get a mental health plan?

A: There may be a small out of pocket fee for preparing a mental health care plan as most of the cost is covered by Medicare. While it can include up to 20 sessions, you can’t get Medicare rebates for all 20 sessions in one go. After the first 6 appointments, if you feel that you would like to continue with the program, you need to see your doctor again for a mental health plan review and another referral.

Q: What happens in my first consultation with you (as a mental health nurse?)

A: The health professional you are referred to will ask a lot of questions to help them understand your individual circumstances, and then work with you to develop a plan to help you on your road to recovery. Sometimes the health professional will decide that the service you have been referred to may not be the best one and will get help from other health professionals. You will be involved in the development of the recovery plan and will be able to ask questions about your care, and what you expect to have happen. You will be able to have other support people included in your appointments if you choose. All the information collected by the health professional is confidential and is not given to anybody else unless you agree to it.

Q: How often do I need to come back to see you about my care plan?

A: The health professional that you are referred to will determine how often you need to see them. This will affect how often you need to see your GP to get updated referrals. Under the Medicare system, you can see your health professional 6 times before you will need to see your GP again for a review and another referral for more sessions. You can have up to 20 sessions within 12 months.

Q: What kind of advice and tools will I get from this plan to help me?

A: You will receive advice and education about mental illness, what it is, how to manage it and what to expect. There are many tools used to support people’s mental health and you will be taught skills and techniques that are individually tailored to your specific needs. These tools may include how to manage your mood, stress, thoughts and feelings, how to reduce stress/ anxiety, and how to understand what is happening to you. Treatments and strategies may include meditation, mindfulness, and therapies including CBT, DBT, EMDR, and ACT to assist with managing and learning how to cope with symptoms of mental illness.

Q: Will the care plan include drugs for my condition?

A: We may include using medication to help manage your individual situation. This will be assessed by your GP, and we offer advice about the medications that might be used. Not everyone will use medication and often mental illness is managed without medication.

Q: What’s your best advice for someone who is struggling with mental health right now? 

A: There is no “right or wrong” with mental illness. It often isn’t as easily diagnosed or treated as physical illness can be.

There is never a “right time” to seek help from your GP for help or advice. If you feel that you are not coping well, seek support from your GP.

There is no problem at all with having a discussion with your GP and being referred to a Mental Health Expert, even if you think there is nothing wrong… a listening ear is sometimes all we need. We all need help at times to care for ourselves and our mental health is no different…in fact, it is more important than anything else.

Learn how to recognise some of the signs of possible mental illness

Signs in adults may include:

  • Unexplained changes in moods/ thoughts/ feelings
  • Feeling really happy or really sad for no good reason
  • Feeling hopeless/ helpless and unable to make things better
  • Poor sleep patterns (oversleeping/ under-sleeping, frequent waking, unable to go to sleep/ stay asleep)
  • Increased irritability/ frustration with normal activities and unable to change
  • Changes to significant relationships (without recognised cause)
  • Unexplained sounds/ smells/ sights
  • Excessive worry about things that would normally not bother you much
  • Strange beliefs/ ideas/ thoughts… even though you might feel they are so true/ real
  • Social withdrawal
  • Changes in eating habits, overeating, under-eating, binging/ purging
  • Suicidal/ self-harm thinking
  • Increased “at risk” behaviour
  • Unexplained physical illness/s
  • Increased substance/ alcohol use or using these for the first time in excessive amounts
  • Increased prescription medication use without other explanation

Signs in children may include:

  • Changes to normal routines
  • Changes to regular sleep patterns
  • Changes in eating habits, overeating/ undereating/ changes to dietary preferences
  • Difficulty going to/ learning at school/ concentrating
  • Falling out with friends/ family/ siblings
  • Not wanting to do regular activities
  • Persistent anger/ sadness/irritability outside of normal
  • Preoccupied with their thoughts and don’t participate in regular conversations, etc.
  • Self-harm activity, e.g. cutting
  • Talking about suicide/ death…outside of normal conversation
  • Frequent unexplained physical illness, e.g. stomach pain, headache
  • Changes in mood, personality, behaviour
  • Hyperactivity
  • Persistent nightmares

It is important to know that children can benefit greatly from having a mental health care plan developed, and they can work through many troubles and worries with the help of a psychologist.

If you are very worried about someone close to you, or yourself, being at risk of acute harm and you’re in Queensland, please call the Mental Health Access Line on 1300 642 255 (available 24 hours a day), or Lifeline on 131 114.

Doctors warn patients not to skip appointments

Social distancing restrictions have finally eased!

Here’s why you should make your first trip a visit to the GP.

While you’ve probably got some BBQ’s to attend and awesome places that you want to visit after being in isolation, Australia’s Doctors want to see you as a priority.  Not because they are worried you may have COVID-19, but for these 3 important reasons below:

Other serious conditions are being ‘missed’.

Missed appointments and vital health check-ups during COVID-19 are causing concern amongst doctors worldwide.

Since early March across Australia, there has been a 60% reduction in screening for cervical cancer, and care planning for diabetes patients has reduced by two thirds.

Dr Scott Horsburgh from SmartClinics Annerley says “We have not been able to properly manage many of our patients’ conditions because they have either skipped important appointments or missed their regular pathology or radiology tests. We are also concerned about a rise in other conditions in patients who may be developing serious health issues but are not coming in to see their GP to be screened for early detection”.

Please don’t skip your regular check- ups with your GP – they are more important than you may think!

Your physical health and personal lifestyle may have changed

Your lifestyle may be a little different now to what it was before COVID-19 hit.  Many GPs are witnessing adverse effects on their patients from things like physical distancing, job loss or financial stresses, less social interaction, less exercise and dietary changes.   While some of this might be temporary, worrying about your health, ignoring signs that could need an assessment and avoiding a much-needed talk to a medical professional can lead to unnecessary stress and anxiety. It is paramount for your emotional and mental well-being to allay any concerns you may have.

If you or a loved one is feeling a bit down, anxious or out of sorts, speaking to your GP is really good place to start.  SmartClinics has a large number of GPs who have a special interest and experience in helping patients through tough times so don’t feel as though you have no one to turn to. Please call your local SmartClinics Family Medical Centre and ask to see a GP who can help you with the symptoms you are feeling.

It’s Flu Season 

Australia is seeing a decrease in flu cases due to the strict COVID-19 measures, however with restrictions easing there is no guarantee that this will continue. It’s far better to play it safe – if you are still due to get a 2020 Influenza Vaccination please visit a SmartClinics Medical Centre before you become a socialise-bunny. Flu Shots are only $14.95 and your appointment for the vaccine will be bulk billed during standard business hours. Click here to book your flu shot at a SmartClinics Medical Centre

Remember, a quick trip to the GP now will likely mean less visits to the GP later! We want to help you be the healthiest you for as long as you can.

If you are overdue – make the time now! This includes skin checks, breast and cervical screening, and standard health check-ups.

Talk to your GP if you have any mental health concerns – the earlier you get help, the easier your recovery.

Attend your regular GP appointments and pathology tests.

At SmartClinics we have GPs who are experienced in all areas of General Practice including women’s, children’s and men’s health, allied health from physiotherapy to nutrition and weight management, asthma and diabetic management.

BOOK AN APPOINTMENT ONLINE HERE  or call your local SmartClinics Medical Centre.

News for Ferny Hills patients

15 September 2020

Dear Patients,

It appears that some patients missed the news that we have moved to the Gap. It was a difficult decision to close our Ferny Hills medical centre location back in June 2020, but we are only a short drive away!

Your Ferny Hills Doctors would like to continue to see you and your family for appointments at one of these practices, which are both located in The Gap at:

SmartClinics Walton Bridge Family Medical Centre
976 Waterworks Road, The Gap
07 3300 1900


SmartClinics The Gap Family Medical Centre
Glen Affric Street, The Gap
(07) 3300 3799

Alternatively you can BOOK AN APPOINTMENT ONLINE

Both face-to-face and telehealth appointments are available. If you have cold or flu symptoms however, please do NOT attend a clinic in person. Instead call the clinic before you arrive for advice.

The continuity of your care is essential so we strongly encourage you to continue seeing your regular GP at our new locations.

Thank you

Warm regards,

Your SmartClinics Family Doctors


Where can I get a bulk billed Telehealth Appointment?


  • CAIRNS: Woree, Smithfield
  • BRISBANE: Deception Bay Mango Hill

The Doctors at the above clinics can talk to you over the phone and help you with a wide variety of general health concerns – and it will be BULK BILLED if you have a current Medicare Card.

If you would prefer to talk to a doctor from a different SmartClinics location, a fee may apply. Fees are available by calling your preferred clinic location or you can also find fees on this website, under the “About the clinic” tab at your preferred clinic location page.

How to book your Telehealth appointment

**Please note if you are not a current patient at the medical centres above, our Doctors may prefer to see you in person before conducting a telehealth appointment.**

Not all appointments are suitable for a telehealth consultations. These are at your doctor’s discretion.

You can book your Telehealth appointment by calling the clinic directly during standard business hours.

  • IPSWICH: Ph: (07) 3202 2000 
  • CAIRNS: Woree Ph: (07) 4033 2525
  • CAIRNS: Smithfield Ph: (07) 4057 7300
  • BRISBANE: Deception Bay Ph: (07) 3204 7140
  • BRISBANE: Mango Hill Ph: (07) 3177 9520

Or book your Telehealth appointment now – online – by clicking the pink button below. You can choose which Doctor you want to talk to, and when.  Then, your Doctor will call you at your requested appointment time.

What is Telehealth? 

It is just like a standard GP appointment, but conducted over the phone. Your GP will go through the normal procedures of asking about your symptoms (if you have any) and assessing potential diagnoses. If a script is required, it’ll be faxed, emailed or posted to you or your preferred pharmacy. Our Doctors can provide over the phone support for pregnancy, mental health, and patients with autism, chronic diseases or eating disorders, plus a wide range of other health services.

All you need is a quiet place and a phone. WANT TO KNOW MORE? Click here.

SmartClinics Strathpine has moved

Hi Strathpine patients

SmartClinics Strathpine has now permanently closed but our Doctors are only short drive away!

Dr Alexander, Dr Collins and Dr Malczewski are now seeing patients at SmartClinics Carseldine. Dr Mills is now consulting from SmartClinics Rothwell.

SmartClinics Carseldine & Rothwell both have:

  • Fresh & modern waiting and treatment rooms
  • Weekend appointments available
  • Ample free on-site parking with wheelchair access
  • Access to an a affordable discount Chemist
Your Doctor hopes to see you at their new clinic soon!

The address for SmartClinics Carseldine is:
1925 Gympie Rd, Bald Hills QLD 4036
Mon: 08:00 – 6:00pm
Tue: 08:00 – 6:00pm
Wed: 08:00 – 6:00pm
Thu: 08:00 – 6:00pm
Fri: 08:00 – 6:00pm
Sat: 08:30 – 12:30pm
Sun: Closed

The address for SmartClinics Rothwell is:
757 Deception Bay Road, Rothwell QLD 4022
Mon: 08:00 – 6:00pm
Tue: 08:00 – 6:00pm
Wed: 08:00 – 6:00pm
Thu: 08:00 – 6:00pm
Fri: 08:00 – 6:00pm
Sat: 09:00 – 1:00pm
Sun: Closed
Warm regards,
The previous SmartClinics Strathpine team.

Queen’s Birthday Holiday 2020 – GP Appointments

Queen’s Birthday Weekend Opening Hours – 2020

A number of SmartClinics Doctors will be working on Queen’s Birthday public holiday this Monday!

To book an appointment call the surgery on the number listed below or book online by clicking on the location name then tap the pink booking button.
  • Chermside – Ph: (07) 3177 9500. We are open from 7:00am til 9:30pm every single day! (Excludes Christmas Day).
  • Annerley –  Ph: (07) 3848 9299. We are open from 8:30am til 12:30pm. Appointment fees apply for public holidays.
  • The Gap (Walton Bridge) Ph: (07) 3300 1900. We are open from 9am til 12pm.

View the full list of SmartClinics Medical Centres HERE.

If you are looking for an after hours medical centre or GP appointment on the weekend, we have a number of medical centres which remain open when most other medical centres are closed. This can often save you waiting in an emergency department at your local hospital, or having to wait until your regular GP re-opens the following day.
Find out which is your closest after hours or weekend medical centre by clicking here.

Relocation of Fairfield Waters clinic

Dear Patients,

As many of you know by now, SmartClinics Fairfield Waters Medical Centre has closed due to flood damage.

So we can continue to provide you and your family with medical care, your GPs are now seeing patients from our clinic located in Annandale. Please join us at this address for your future GP appointments.


152 Marabou Drive, Annandale 4814

Ph: (07) 4766 9540

Fax: (07) 3811 2932

If you have any concerns or questions, please call our friendly reception team.

Thanks from your SmartClinics Doctors.

Bulk Billed Skin Checks at Strathpine


By the age of 70, 2 out of 3 Australians will be diagnosed with some form of skin cancer. We’re on a mission to make sure that all Australians get checked out for skin cancer this summer.

Our experienced skin doctors at SmartClinics Strathpine will make sure your skin is safe and bulk bill the appointment for all Medicare card holders.


To book, call (07) 3177 9583 or CLICK HERE to book online.

You can find the clinic at 130-134 Gympie Road, Strathpine (near OfficeWorks). There is ample car parking and a Chemist located right beside us for your convenience.

For more information about our medical centre, opening hours and Doctors please visit the SmartClinics Strathpine clinic page.



Vein Treatment & Removal in Brisbane

Is it time to treat your varicose veins?

Common questions answered by Dr Wall – SmartClinics George Street (Brisbane city)

What’s the best way to avoid Varicose or Spider veins from becoming worse?

The reason for the appearance of varicose veins are multifactorial and include injury to veins from trauma, pregnancy and heritage. The jury is still out on whether wearing high heels is a contributing factor. Once they are present they are likely to persist and worsen over time.  Wearing compression stockings will slow the progress of varicose veins and overcome much of the complications of varicose veins. However compression stockings are hot and uncomfortable and for the most part impractical for most people.

What are the different types of treatments available for Spider and Varicose Veins on my legs?

Endovenous last ablation (EVLA) is an effective method of treating the main truncal superficial veins of the leg. These are the veins into which you varicose veins should flow. A laser probe is passed up the Great saphenous vein to efficiently remove this vein. EVLA is done in conjunction with sclerotherapy to treat the secondary veins. SmartClinics George Street does not offer EVLA at this time.

What is the success rate of the treatment? Is one treatment better than the other?

For the treatment of small varicose veins including spider veins, of the lower limbs, the only real option is sclerotherapy. It has a high success rate of over 90%. EVLA is the gold standard for treatment of the truncal veins particularly where these are very large and has a high success rate of over 95%. Sclerotherapy is effective in treating truncal veins but is limited by the size of the veins. On veins up to 7mm in diameter it is very effective – over 95%.

Can I get treatment while I am pregnant?

Sclerotherapy is contradicted in pregnancy.

What will happen at my initial assessment before treatment?

Are your assessment, the doctor will examine your legs for varicose veins and signs of complications of venous incompetence, before discussing your treatment options. Be prepared to expose your legs fully. Additionally many patients will require Ultrasound assessment “mapping” of their veins at a radiologist, prior to planning treatment and commencing sclerotherapy.

Does the treatment hurt? Are there any risks of side effects?

Sclerotherapy involves numerous injections through the skin. However the needles used are very fine and well tolerated by most patients.

The most common side effects experienced with sclerotherapy are:

  • Itching – you may experience mild itching at the injection site and urticaria or hives which disappears rapidly.
  • Hyperpigmentation – some patients notice a light brown discolouration laong the treated vein due to haemosiderin staining in the skin as the vein disappears. This may persist for you to 12 months.
  • Allergic reactions – very rarely(<1% in 1000) a patient may have an allergic reation to the sclerosing agent. This risk is greater in patients who have a history of allergic reactions.
  • Pain – A few patients may experience mild to moderate pain and some bruising around the injection site or along the course of the vein. The veins may be tender to touch after the treatment and an uncomfortable sensation may be felt along the vein route. This pain is usually temporary lasting 1 to 7 days. Tenderness from clotting along the treated vein can be relieved by Nurofen of by the doctor releasing trapped blood after a few days.

Are the results instant? And if I have lots of veins will I need more than 1 treatment?

The results of sclerotherapy take a few weeks as the sclerosed veins are slowly absorbed by your body. Your doctor will usually reassess your veins at four weeks after the initial treatment. The number of treatment required differs for each person and can range from one to six, with average being three to four.

What are the costs involved? Does Medicare cover any of the fees?

The costs of sclerotherapy at SmartClinics George Street varies from $250 to $600 per treatment.  Medicare gives a rebate of $95.00 per treatment. There is alos the cost of the compression stockings which need to be worn for a period after the treatment. Private health funds may rebate the cost of the compression stockings, but do not pay for sclerotherapy.


BRISBANE: Dr Hugh Wall P: (07) 3236 2559. SmartClinics George St, 275 George St, Brisbane 4000

GOLD COAST: Dr Aaron Atia. P: (07) 5535 5170. SmartClinics Burleigh Heads, 149 West Burleigh Road, Burleigh Heads Qld 4220

For more information about vein treatment in Brisbane CLICK HERE

Mixing different medication – the do’s and don’ts.

Be Medicinewise Week 20-26 August 2018

Author: Dr Sir-Kit Leong, SmartClinics Clayfield

Each year more than 230,000 Australians are hospitalised with problems caused by their medicine.

Whether it’s your own medication or someone you love or care for, it’s important to make sure you understand what each medication is for, how to take them correctly and be mindful of potential side effects when combining different medication.

SmartClinics GP, Dr Sir-Kit Leong, answers some common questions about safety and effectiveness of taking medicine, and multiple types of medication at the same time…

Q: If I think my medicine is not working, or making me feel worse, should I just stop taking it or wait until I see my GP before stopping?    

Dr Leong:

As a general rule, side effects may develop within hours of taking a new medicine if  you do not tolerate it. Delayed reactions can happen too within days after new medicine is commenced.

If you are not well in general,  particularly, if you  developed any serious side effect(s)  such as severe rash, fevers, dizziness, vomiting, breathing difficulties, the medicine is to be stopped immediately.

Be guided by your own observation, and do not delay in seeking medical attention if you are getting worse.

Q: What do you recommend as the best medication to give to my children when they are not feeling well?

Dr Leong:

It is dependent on what illness and what symptoms your child has.

Paracetamol and ibuprofen are common symptom relief medication given by parents to children for pain and fevers. I do advise that parents check the active ingredients in any over the counter (OTC) medicine before giving them to children. There are various OTC brand names, that have similar ingredients.

Q: Can some drugs work for some people, but not for others?

Dr Leong:

Patients may have variable response to the same medication.

When a medicine is consumed, it goes through  some important phases in our body: absorption, distribution, metabolism (breakdown) and elimination (removal via kidneys and/or liver). If there is change to any of these phases, the therapeutic effect of  a drug can change.

Q: Should people who are heavier, or lighter, take more or less than the recommended dose for children/adults that is written on the pack?

Dr Leong:

The dosing of medicine for children is dependent on the child’s body weight. Adults who are frail, elderly, with liver and kidney conditions are likely to have a lower dose.

I  would advise patients to regularly check the medication details (name of drug, personal details, instructions, expiry date) on their packs/bottles before taking them.

This simple step will reduce risk of taking the wrong drugs.

Q: What are the dangers of mixing drugs for pain relief? Will it make me sick, or just not be as affective?

Dr Leong:

If you are taking strong painkillers such as codeine based ones, other than paracetamol and non steroidal anti- inflammatories (such as ibuprofen), it is advisable to discuss with your GP to use  medication  effectively and safely.

Opioid painkiller (common ingredient : codeine)  has a role in acute pain.

However in patients with pain that last several weeks, especially more than six weeks, it is important to consult your doctor to work out a clear plan and  subsequent ensuing  reviews.

Mixing painkillers without clear understanding puts a patient at risk of drug dependence, tolerance (when a drug is no longer working for its purpose) , overdose and adverse reactions (especially cardiorespiratory and neurological reactions).

Q: What’s the best way to know if different types of medication can be taken together? For example, if I’m taking panadol, can I also take asprin or neurofen?

Dr Leong:

In theory, risk of drug to drug interaction increase with each medication added to existing medication(s), particularly if you have six or more medications. Nonetheless, most people tolerate medicines without major side effects.

Your doctor would be able to provide you advice on what’s most appropriate when combining different medication.

I highly suggest that if you take multiple medications, it is wise and safe practice to regularly review the need for each of them.

The doctor can also report significant side effects or adverse effects to Therapeutic Goods Administration (TGA) that you may experience with medications,  for future safety prescribing.

Q: My current medications are quite expensive and I’m finding it difficult to afford to pay for them. Is there anything I can do?

Dr Leong:

You can consider taking generic medications as they  do work  the same as their patented counterparts, and they are more affordable.

When your doctor writes you a medication, the PBS box  is usually ticked on the script.

What it means is that the medication cost has been subsidised by the government under the Pharmaceutical Benefits Scheme ( PBS).

Some non PBS medication may be cheaper than PBS ones.  Please do consult your local pharmacist on how to best reduce cost of medications.

You would eligible for cheaper PBS medicine  if you have reached the PBS  safety net threshold.

Concession card holders and patients who are registered Closing the Gap (CTG) PBS co-payment Measure , are also eligible for cheaper medicine.

Find out 5 questions to ask your doctor about medicines and more about Be Medicinewise Week at

For more information about medicine, or mixing different medication, call our Medicines Line on 1300 MEDICINE (1300 633 424)


Hepatitis remains highly undiagnosed in Australia

Author: Dr Jeffrey Wang MBBS, FRACGP, HBV S100 Prescriber

28 July is the world Hepatitis day

It is a timely reminder that worldwide viral hepatitis is responsible for 1.3 million deaths each year. It is such a burden on health resource that the World Health Organisation has aimed to eliminate Hepatitis B and C by 2030. In Australia, we have an estimated 230,000 chronic Hepatitis B and 200,000 chronic Hepatitis C sufferers. However, thousands of people in Australia have not yet been diagnosed.

There are five types of viral hepatitis – A, B, C, D and E.

  • Hepatitis A and E are contracted through ingestion of contaminated food or water. They often resolve by themselves.
  • Hepatitis B and C are contracted through exchange of bodily fluid (blood, semen) during events such as unprotected sex, intravenous drug use, tattoo and piercing.
  • Hepatitis D is an uncommon infection that require concurrent Hepatitis B infection.

Symptoms of acute hepatitis may include lethargy, loss of appetite, jaundice (yellow discolouration of skin), joint pain and abdominal pain. After the acute phase, Hepatitis B and C virus can continue to cause liver inflammation without any noticeable symptoms. Eventually they can lead to liver scarring and liver cancer.

It is therefore important to be aware of your risk profile and attend for appropriate screening.

Australasian Society for HIV, Viral Hepatitis and Sexual Health Medicine (ASHM) has recommended potential Hepatitis B screening for the following groups:

  • People born in intermediate and high prevalence countries (see chart below1)
  • Aboriginal and Torres Strait Islander
  • All patients prior to undergoing chemotherapy or immunosuppressive therapy
  • Unvaccinated adults at higher risk of infection such as household and sexual contacts of people with chronic hepatitis B, past history of injected drug use, and men who have sex with men.


Screening is done through specific blood tests.

It is important to know that once diagnosis of chronic Hepatitis B is made, regular monitoring is essential to determine if treatment is required. There have been significant advances in antiviral treatment agents such as Tenofovir and Entecavir. They are very effective at withhold disease progression and have minimal side effects.

For Hepatitis C, ASHM recommends potential screening for people with the following risk factors:

  • History of injected drug use
  • History of incarceration
  • Recipients of organ or blood products before February 1990 in Australia
  • Tattoos or skin piercings
  • Born in countries with high Hepatitis C prevalence (Africa, the Mediterranean, Eastern Europe, South Asia, and the Middle East – in particular Egypt)
  • Aboriginal and Torres Strait Islander

Again there have been significant advances in Hepatitis C treatment and we have been looking at cure rate of >90% when treated early.

For further information, please refer to two very useful websites:

So please spread the word and arrange a time to see your friendly GP if you have any questions!


My Health Record – what you need to know…

What is it?

My Health Record is a secure online summary of your health information. You can control what goes into it and who is allowed to access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.

Why is it so important?

It means that if you need to attend Hospital or an Emergency Department the staff can see your most up to date medications and conditions which will allow them to provide you with the best care and treatment. This is especially important if you are a little older or struggle to remember the types and doses of your medications, and any recent changes to them.

Pharmacies, Pathology and Radiology can now all be uploaded meaning your relevant and most up to date medical information is easily accessible to health professionals when required. This is great if you frequently travel interstate.

How to Register

Visit and ask your Doctor at each visit to upload a new summary for you.

How to opt-out

From this July the Government will be starting a 3 month opt out period. This means that after October all those who have not chosen to “opt out” will automatically have a record created for them. Remember, the whole idea of the My Health Record is to save lives – it allows health professionals like your Doctors and emergency staff fast access to your health information if for some reason you are unable to tell them while in need of medical assistance. Some people would prefer not to have their medical data made available through their My Health Record due to privacy concerns. The data in your My Health Record is secure and you can control who can access it, however it’s totally your choice.. if you want to opt-out click here, but as medical professionals we think it’s a move in the right direction for providing ultra-convenient and high quality healthcare for all patients.

Want to know more? 

Watch this short video on YouTube for more information or click here to read more.

Response to Health Engine reports in media

You may have read some media reports today focusing on the sharing of patient information by Health Engine. In reported instances, any data that has been shared with 3rd parties by Health Engine during the appointment booking was unbeknownst to SmartClinics. We are taking the necessary action to investigate the truths and severity of the situation.

Please be assured that your personal health information is safe with SmartClinics. Health Engine does not have access to SmartClinics’ patient data as they are a third-party organisation that only stores its booking information and operates under its own privacy policy.

Whilst we currently continue to accept patient-initiated bookings via Health Engine, SmartClinics offers our own internal booking system called HealthMax at many of our locations, and we also accept bookings via phone. SmartClinics values the confidentiality of our patients, and will never share data with 3rd parties, unless requested by our patients.

For the moment, if you have any concerns over the use of Health Engine bookings, we recommend making an appointment via phone or visit one of our many clinics that use our highly secure internal booking engine. If you have any other concerns or would like to get in touch, please complete the Contact Us form or call our National Support Centre on (07) 3193 1300.

Warm Regards,
Steven Dahl, SmartClinics CEO