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Telehealth Appointments At SmartClinics

The efficiency and effectiveness of Telehealth Appointments have risen to the forefront of medical practices with the recent need for contact-free medical consultations for both doctors and patients.

At SmartClinics, we’ve found Telehealth Appointments to suit our patient’s busy schedules and still care for your health by ensuring you receive medical advice, certification or referrals as you need.


What is a Telehealth Appointment?

A Telehealth appointment offers you the opportunity to discuss your medical concerns with your trusted SmartClinics doctor directly over either a phone or video call and from a location and time most convenient and comfortable for you. 

Just like regular in-clinic consultations, the Telehealth Appointment service gives you the opportunity to speak to a medical professional and seek advice for general health concerns.

When you feel unwell, leaving the comfort of your home to visit the doctor can be inconvenient and overwhelming. SmartClinics offers Telehealth Appointments as an option to assure you can consult with the doctor without risking your health or the health of others.


What health issues are suited for a Telehealth Appointment?

A Telehealth Appointment is the right consultation type for you if you are after medical advice for milder issues such as a common cold or flu symptoms, insect bites, a pre-existing condition, discussion of results and referrals, or require a medical certification or prescription refill.

If you are unsure whether a Telehealth appointment is right for your health concerns, your local SmartClinics medical centre will be able to advise whether a remote call or in-clinic consultation will be most helpful for you and your doctor. 


What health issues are not for a Telehealth Appointment?

Whilst a Telehealth Appointment feels just like a regular appointment, there are some conditions or concerns that an in-clinic appointment would be better suited for. We recommend booking to see your doctor in person if you are not an existing patient or haven’t been seen at the clinic in the last 12 months, require skin checks or minor procedures, or if you do not currently have access to a smartphone to enable video calls for longer and more complex consultations.


How does a Telehealth Appointment work?

Once you book your Telehealth Appointment, your local SmartClinics practice will provide you with the information you need to have a seamless appointment. This will include assuring your practice is using the correct contact details.

At the time of your appointment, your local practice will make contact with you to begin your appointment. Please be available to talk to the doctor in a private setting.


What does a Telehealth Appointment cost?

Most often, a Telehealth consultation will cost the same as an in-clinic appointment. This means you can access medical advice and care from home with no additional costs, or the price of commuting to your local clinic. 

However, please contact your local clinic or medical provider to know if a fee may apply. In order to be eligible for a Medicare rebate, the person who has the health problem should be present on the call, e.g. an appointment regarding a child, must have the child present.


Talk to your GP Remotely Now

If you believe a Telehealth call is suitable for you and the treatment you require from your next doctor visit, contact your local SmartClinics medical centre to book a Telehealth consultation. Discover if your local practice offers Telehealth Appointments and understand the consultation options available to you from home.

2021: Brisbane Doctors open on Christmas Holidays

Looking for Doctors open on Christmas Holidays, Sundays or after hours in Brisbane?

It can be difficult to find Medical Centres that are open on Christmas holidays. Luckily, many of our Family Medical Centres across Queensland & Tasmania remain open over the festive season including Christmas Eve, Boxing Day and New Year’s Day. Some clinics even offer late night and weekend appointments which could save you a trip from going to your local emergency department to see a Doctor.

Open on Christmas Eve, 24 December 2021

  • BRISBANE: Annerley, Arundel, Carseldine, Chermside, Clayfield, Corinda, Deception Bay, Ferny Grove, Ipswich, Mango Hill, Pullenvale, Taigum, Toowong, The Gap, Walton Bridge in The Gap, West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Christmas Day, 25 December 2021

  • All Clinics Closed

Open on Boxing Day, 26 December 2021

  • BRISBANE: Chermside, Walton Bridge in The Gap.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Monday, 27 December 2021

  • BRISBANE: Annerley, Chermside, Walton Bridge in The Gap.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Tuesday, 28 December 2021

  • BRISBANE: Annerley, Chermside, Pullenvale, Walton Bridge in The Gap.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Eve, 31 December 2021

  • BRISBANE: Most clinics will be open for a shorter period of time than standard hours.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Day, 1 January 2022

  • BRISBANE: Chermside.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Sunday 2 January 2022

  • BRISBANE: Annerley, Chermside, Pullenvale, Walton Bridge in The Gap, West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Monday 3 January 2022

  • BRISBANE: Annerley, Chermside, Pullenvale.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Accidents do happen and people can fall sick at any time of year. Our Doctors are here to help you in case the unexpected happens. If you need to see a GP after hours or on a weekend click here for a list of our After Hours Medical Centres. Note these times may be affected by the Christmas Season.

COVID-19 Updates & Vaccinations

If you are unwell, please go directly to a COVID testing facility or your local emergency department.

Please click here to find your nearest Respiratory clinic.

Where can I get a COVID-19 vaccine?

Some SmartClinics Medical Centres below will be offering COVID-19 vaccines, while others will not. Please read the list below to see how to book your vaccine at one of our clinics. Vaccine supply issued by the Government at some locations is slow, so please be patient with us.  This means you may need to wait until more vaccines have arrived in stock before you can get an appointment.

Book your vaccination appointment by calling one of the clinics below. Most clinics take phone bookings only.

Why should I get vaccinated for COVID-19? 

COVID-19 can cause serious ongoing health conditions, and sometimes death. Immunisation is a safe and effective way of protecting you and your family.  Immunisation helps protect others, especially those who may not be able to be immunised themselves. When you get immunised, you protect yourself as well as helping to protect the whole community.

Why do we need vaccines if we are already wearing masks and practicing social distancing? 

The measures we’ve put in place so far such as border restrictions, quarantine, mask wearing, hand washing, physical distancing, and testing help to protect all Queenslanders and will continue to be important to control the spread of the virus and its effects on the community.  But we don’t want to live under restrictions forever.  The COVID-19 vaccine is the best way to protect people long-term against severe COVID-19 disease.

Are there other benefits to getting vaccinated?

Getting vaccinated helps protect the vulnerable in our society who can’t get vaccinated themselves because they are too young, or too sick.  This is because widespread vaccination makes it more difficult for the disease to spread.  Also, the less the disease spreads, the less likely it is that new, possibly more infectious or dangerous mutations will arise.

What is herd immunity and how does it relate to COVID-19?

We reach ‘herd immunity’ when enough people are immunised to stop or slow the circulation of the disease. This reduces the likelihood of infection, which then affords protection for people who can’t be vaccinated.

What percentage of the population needs to get vaccinated before we achieve herd immunity? 

The percentage changes depending on the disease and how effective the vaccine is at preventing transmission. Usually, 50% – 90% of a population needs to be vaccinated to achieve herd immunity.  Experts believe a herd immunity of 65% or higher will be needed for COVID-19, but we cannot be certain at this stage. It is an important area of research which will continue as countries begin their COVID-19 vaccination programs.

Is it compulsory to be vaccinated?

Australians have a great record in being immunised. The COVID-19 vaccine will be voluntary, universal and free. If a safe and effective vaccine becomes available for COVID-19, the Government aims to have as many Australians as possible choose to be vaccinated for COVID-19.  If people choose not to have a COVID-19 vaccine, this will not affect their family’s eligibility for Family Tax Benefit Part A or childcare fee assistance which only includes National Immunisation Program vaccines for those aged under 20 years.

How much will the vaccine cost? 

COVID-19 vaccines will be free for all Australian citizens, permanent residents and temporary visa-holders as per the Australian COVID-19 Vaccination Policy.


2021 EKKA Holiday Doctor Appointments

Due to the current South East Queensland lockdown and worsening local COVID-19 outbreak, the 2021 Royal Queensland Show (Ekka) has been cancelled in the best interests of public health.  It is the second year in a row that the Ekka has been cancelled due to the worldwide COVID-19 pandemic.  

This means that Ekka public holiday is also now postponed for Brisbane, Scenic Rim, Moreton Bay council areas.

SmartClinics Medical Centres across Southeast Queensland will remain open.


Patients with appointments will have preference except in emergencies.  You can make an appointment with any of our doctors online or by telephoning or presenting to the surgery.  Please let our receptionist know if you require prompt attention for matters such as chest pain, burns, eye injury etc.

Appointments are normally made at 10 minute intervals, however this may change if there have been emergencies or if the surgery is very busy.

We have made running on time a high priority, but emergencies do happen. It’s a good idea to phone the surgery before your appointment to check whether your doctor is running on time.  If you feel you require a longer consultation please discuss this with the receptionist prior to making an appointment.


Closure of Alexandra Hills Clinic

Dear Patients of SmartClinics Alexandra Hills,

We regret to inform you that SmartClinics Alexandra Hills Medical Centre has permanently closed. The COVID-testing facility at Alexandra Hills has also permanently CLOSED. Please click here to find your nearest Respiratory clinic.

If you would like to continue your care with Dr Eugenia Haller for a standard GP appointment, you can continue to see Dr Haller at Sunstate Family Practice in Victoria Point.


Address: Bunker Road (behind the Cinema), Victoria Point
Phone: (07) 3207 7744
Website: https://sunstatefamilypractice.com.au/

Clinic hours are Monday to Thursday from 8am to 6:30pm, and Fridays 8am to 5pm. Saturday: 8am to 1pm (by appointment). Closed on Sundays & Public Holidays.

For privacy reasons, patient records cannot be released directly to patients, however, if you would like us to transfer your healthcare records to Dr Haller at Sunstate Family Practice, please complete the form below…


Step 1:
Download and print this form: Transfer of Medical Records

Step 2:
Once you have completed the form, send it to us by email to alexandrahills@smartclinics.com.au

We will process your form and facilitate the transfer directly with Sunstate Family Practice at no cost.

If you have any questions or concerns, please call us on (07) 3824 3882.

Warm regards,

The Team at SmartClinics and Dr Haller.


We now have a new Holter Test available at SmartClinics Mango Hill

A Holter monitor is a monitor you can wear on your waistband with electrodes that attach to your skin to help doctors monitor your heart beat for 24 to 48 hours.

It allows us to keep a closer eye on what your heart is doing over a longer period than an ECG for example.

Have you been feeling?

  • Dizzy?
  • Short of breath? 
  • Have chest pains or palpitations?

If you are experiencing any of these symptoms you should speak with your doctor today.

Which doctors at SmartClinics Mango Hill offer the service?

All of our doctors can request the test if you’re experiencing symptoms such as palpitations, dizziness, chest pain or shortness of breath. The doctors at Mango Hill will advise you upon consultation.

What is the out of pocket cost?

The Holter Test itself is bulk billed to Medicare with a small $25 treatment room fee.

How long do I have to wear the device and do I take it home with me?

The lovely nurses at Mango Hill will fit the Holter monitor on to your chest and under their instructions you will take the device home and wear it for 24 to 48 hours.

How do I know I need the device and does a doctor need to recommend it?

If you agree to the above symptoms, please speak with your GP and they will advise you. Your doctor will need to refer you for the service.

Do other doctors offer this service?

QML does offer this service but they have long waiting times which can be more than 2 weeks. Mango Hill has implemented this service to ensure our patients have this service available for our patients.  

How do you book for this service?

Your GP will need to refer you for this service. Just call and book an appointment with one of the nurses at clinic. Once you have seen your doctor, a referral will be written, and an appointment can be made from there.

Can I get more information about this service?

Yes, we have fliers available in our clinics for you to read while you wait or take home with you.


Also available at our SmartClinics in Mango Hill is an echocardiogram


What is an echocardiogram

An echocardiogram is a test that uses ultrasound to show how your heart muscle and valves are working. The sound waves make moving pictures of your heart so your doctor can get a good look at its size and shape. You might hear them call it “echo” for short.

Why Do I Need an Echocardiogram?

Your doctor may order an echocardiogram to:

  • Look for heart disease
  • Monitor heart valve disease over time
  • See how well medical or surgical treatments are working

The doctors at the Mango Hill clinic will decide which of the above tests is right for you depending on your situation. Book an appointment with our SmartClinics Mango Hill Medical Centre and speak to a doctor today.


Medical Centres Open Easter 2021

Need to see a Brisbane GP over the Easter long weekend?


Some Brisbane SmartClinics Doctors will be working over the Easter break in case you need medical assistance.

Click on the location link below to find the address details and appointment information if you want to make a booking.

New patients are welcome to book – MASKS ARE MANDATORY.


SmartClinics Annerley:  (07) 3848 9299

  • Good Friday 2nd April 8am-1pm
  • Easter Saturday 3rd April 8.30am-4pm
  • Easter Sunday 4th April 8.30am – 12.30am
  • Easter Monday 5th April 8.30am- 12.30 pm
  • NO BULK BILLING over Easter long weekend

SmartClinics Pullenvale:  (07) 3107 8050

  • Open only on Easter Monday 5th April 7.00am- 5.00 pm

SmartClinics Chermside:  (07) 3177 9500

  • Good Friday 2nd April 7:00am – 7:00pm
  • Easter Saturday 3rd April 7:00am – 9:30pm
  • Easter Sunday 4th April 7:00am – 9:30pm
  • Easter Monday 5th April 7:00am – 9:30pm

SmartClinics Walton Bridge The Gap (Waterworks Rd) (07) 3300 1900

  • Good Friday 2nd April 9:00am – 11.45 am
  • Easter Saturday 3rd April 8.30am – 11.45am
  • Easter Sunday 4th April 9:00am – 11.45am
  • Easter Monday 5th April 9am – 11.45am


Ovarian Cancer – do you have the symptoms?

Ovarian cancer is the eighth most common cancer in Australia, and yet it is one of least talked about. Many women don’t know the risks or warning signs.

During the month of February, we are proudly wearing the teal ribbon and sharing our insights for a better understanding of ovarian cancer, and to show our support for patients who have been diagnosed.

What is ovarian cancer?

Ovarian cancer is a term used to describe a cancerous (malignant) tumour occurring in one or both of the ovaries.

The ovaries are two almond shaped organs that form a part of the female reproductive system, including the vagina, fallopian tubes and cervix. The ovaries produce the hormones estrogen and progesterone, and contain cells that develop into reproductive eggs called ova.

What are the types of ovarian cancer?

Ovarian cancer falls into three categories because they behave differently, and they require different treatment.

Epithelial tumours are the most common, found in the cell lining in the epithelial layer (surface layer) occurring in about 90% of all diagnosed cases.
Germ cell tumours are most rare and account for 5% of ovarian cancers.
Stromal cell and other rare types include sex-cord stromal cell, stomal tumours and sarcomas.

With more than 200 rare forms of cancer identified, there are hospitals, cancer centres and specialist clinicians that continue to research and develop new ways to prevent, treat and manage ovarian cancer.

At SmartClinics we are dedicated to helping women and families understand and manage ovarian cancer from diagnosis through to ongoing patient care.

What is my risk of ovarian cancer?

The exact causes are unknown but there are some known factors, that may increase the risk of developing ovarian cancer:


Ovarian cancer can happen at any age but it is most common in women who have been through menopause. The average diagnosed age is 64 years.


Biological traits passed on through one generation to another has been identified as a causefor approximately 20% of women diagnosed, these include:

a strong family history of ovarian, breast or other cancers (colorectal or endometrial)
a higher incidence of BRCA mutations than the general population

Other factors.

Research has shown that other factors may increase the risk of ovarian cancer:

having endometriosis, a previous breast cancer or diabetes
use of hormone replacement therapy (HRT)
being overweight
women who have not had children have a slightly higher risk

What are the signs and symptoms of ovarian cancer?

There is no early detection sign for ovarian cancer. While many symptoms may be caused by less serious medical conditions, you recommend visiting your GP for any persistent ailments such as:

increased abdominal size or persistent bloating
abdominal or pelvic pain
needing to urinate often
feeling full after eating a small amount

With additional symptoms of:

changes to bowel habits
unexplained weight gain or loss
excessive fatigue
lower back pain
Indigestion or nausea
Bleeding after menopause or in between periods


Is there any way I can reduce the risk of ovarian cancer?

Risk, prevention and management should always be discussed with a GP that knowns your full medical history and can assess the right plan for you.

Research indicates there is a reduced ovarian cancer risk from certain factors:

surgically removing the ovaries and fallopian tubes
having children
using oral contraceptives

Whatever you do, don’t stay at home and worry, come on in and talk to us. Our friendly GP’s will advise the fully examine any symptoms and begin a process to alleviate any concerns.

At SmartClinics our women’s health GP’s are committed to raising awareness and supporting women with any ovarian cancer queries or concerns. Please don’t be shy about discussing ovarian cancer with us. Your health is of paramount importance to us and we are here to support you.

CLICK TO VIEW OUR WOMEN’S HEALTH DOCTORS http://www.smartclinics.com.au/dr-search/?_sft_docspecialities=womens-health-including-reproductive-health

About COVID-19 Vaccines in Australia

The coronavirus has affected our lives dramatically over the last twelve months, here in Australia and globally. The availability of a vaccine that can protect us against coronavirus infection and enable us to enjoy a normal life again, including travel has been welcomed by our community.

At Smart Clinics we support the vaccine, we believe it is safe and we believe it will enable our lives to return to normal. We hope to be involved in the roll out.

Before being approved, COVID-19 vaccines must be shown to be highly effective at preventing infection from the coronavirus and will have undergone careful analysis of clinical trial data, ingredients, chemistry and manufacturing.  It will then be approved by the TGA.

Which vaccine types will be available in Australia?

Australia has entered into 4 separate agreements for the supply of COVID-19 vaccines, if they are proved to be safe and effective. The Australian Government are providing daily updates about which of these vaccine types are approved, how many doses are made available – and when. The information is changing daily, and this page will be updated accordingly.

At this stage, the only vaccine to be approved in Australia is Pfizer-BioNTech vaccine, which is expected to be made available to Phase 1a patients in mid-to-late February, primarily in hospitals.

The AstraZeneca vaccine is currently in phase 3 of clinical trials, and if successful, is expected to be made available to Phase 1b patients in March 2021.

The Australian Government has set out five rollout phases, giving priority to those in higher risk groups as follows:

  • Phase 1a – frontline healthcare workers, aged care and disability care residents, quarantine and border workers.
  • Phase 1b – elderly adults aged 70 years and over, other health care workers, Aboriginal and Torres Strait Islander people over 55, younger adults with underlying medical conditions, including those with a disability, critical and high risk workers including defence, police, fire emergency services and meat processing
  • Phase 2a – adults aged 50 – 69 years, Aboriginal and Torres Strait Islander people 18-54, other critical high risk workers
  • Phase 2b – rest of adult population and a catch up of any Australian unvaccinated from previous phases
  • Phase 3 – under 18’s if recommended

Phase 1a: Pfizer/BionTech vaccine

As of 25th January 2021, the Pfizer/BionTech vaccine is approved for use by the TGA and will be given in order of priority for the most vulnerable groups; frontline healthcare workers, aged care and disability care residents, quarantine and border workers.

Due to the unique storage temperature requirements of minus 70 degrees Celsius,it will be primarily be available to hospitals that can accurately store the vaccine in Phase 1 of the National Rollout.

Phase 1b: AstraZeneca vaccine

The TGA is yet to give final approval for the AstraZeneca vaccine to be administered.

Developed by The University of Oxford, the AstraZeneca vaccine national doses are made locally in Melbourne, Victoria. Manufactured by biotechnology company CSL.

  • Australia has secured 53.8 million doses of this vaccine
  • 3.8 million doses will be delivered to Australia in early 2021
  • 50 million doses will be manufactured in Australia in monthly batches. CSL will manufacture these doses on behalf of AstraZeneca.

How has the AstraZeneca vaccine been tested?

All vaccines must enter several rigorous stages of research trials. The CSIRO partnered with CEPI to test the AstraZeneca vaccine in pre-clinical animal trials in Australia. Phase 1 and 2 clinical trials are complete, with Phase 3 underway in the UK, US, Brazil and South Africa. There have been millions of doses safely administered in the UK and India.

What are the risks and side effects?

Like other vaccines, some patients may experience minor side effects. Serious reactions, such as allergic reactions, are very rare. Common reactions to vaccination (as listed onhttps://www.health.gov.au/) include:

  • pain, redness and/or swelling where you received the needle
  • mild fever

You will be required to wait at the clinic after your vaccination appointment for a period of time to be monitored for any side effects. If you have any concerns about the vaccine, ask your doctor or nurse.

How can I book my vaccination?

Bookings or reservations for the COVID-19 vaccine are not yet available.  As mentioned above, there will be five rollout phases for the vaccine, giving priority to those patients in higher risk groups as follows. The Australian Government has indicated that appointments will have to be made via a National booking system of which details will be made available at a later stage. This page will be updated as more information is released.

You may be vaccinated at a hospital, a dedicated vaccination site, or approved GP surgeries and pharmacies.   Exact locations of where you can get vaccinated are still being determined and are subject to Government approval.  Details of any approved SmartClinics Medical Centre locations offering the vaccination will be available on this page once determined.

If you have any questions or concerns regarding the COVID-19 vaccine, please ask your SmartClinics Doctor at your next routine GP appointment.  We will regularly update our website as soon as we have confirmed information for you.

For general bookings only, please click here.

SmartClinics & Better Medical Shift Gears

Queensland-based SmartClinics, and Adelaide’s Better Medical have combined this week to become the fifth-largest general practice platform in the country, encompassing 64 clinics and 450 doctors.

The combination was made possible with private equity firm Livingbridge joining existing majority shareholder Genesis Capital to become a significant shareholder in the combined business. Livingbridge’s experience in the healthcare industry is complimentary to Genesis’ who is Australia’s specialist healthcare investment firm.

“While we have an ambitious organic and acquisitive growth plan, size is not what defines us” said SmartClinics CEO, Dr Michael Caristo.

“The importance of clinical quality and excellence is deeply embedded in the philosophies of both our businesses. In combining SmartClinics and Better Medical we have created a significant positive force in the Australian general practice market.”

Under the new structure, Dr Michael Caristo will return to the Board and continue playing an active role in the combined businesses future. Better Medical chief executive Jeremy Stones will assume the position of CEO.

SmartClinics GP Partners remain important shareholders in their clinics and, from a patient viewpoint, there will be minimal change.

“SmartClinics’ fast response to COVID and ability to adapt quickly in the peak of the pandemic has made us even stronger and a more cohesive team than ever before. This new collaboration with Better Medical will only make us stronger yet again as we learn from each other” said Michael.

A Proud Partnership with BetterHealth+

SmartClinics Family Medical Centres is thrilled to announce a new partnership with one of Australia’s leading allied health organisations, BetterHealth+. This collaboration will support our General Practitioners around the nation by providing their patients with better access to a broad range of allied healthcare services within the same clinic location. This is excellent news for our GPs and our patients alike who understand the value of having access to holistic care – all in the one place.

Chief Operating Officer at SmartClinics, Ben Howat, was drawn to the BetterHealth+, and The Better Health Generation Group due to their friendly and experienced team of allied health professionals who deliver tailored, practical and evidence-based treatment to suit individual needs and circumstances.

BetterHealth+ gives clients the opportunity to access psychology, physiotherapy, speech pathology and occupational therapy services in the convenience of a general practice environment. The organisation will also be looking to expand their service offering to include exercise physiology and podiatry services in 2021. BetterHealth+ is powered by The Better Health Generation, a global allied health services provider operating across Australia and the UK. Learn more about BetterHealth+ by clicking here 

Find them also on Facebook and LinkedIn




2020: Brisbane Doctors open on Christmas Holidays

Looking for Doctors open on Christmas Holidays, Sundays or after hours in Brisbane?

It can be difficult to find Medical Centres that are open on Christmas holidays. Luckily, many of our Family Medical Centres across Queensland & Tasmania remain open over the festive season including Christmas Eve, Boxing Day and New Year’s Day. Some clinics even offer late night and weekend appointments which could save you a trip from going to your local emergency department to see a Doctor.

Open on Christmas Eve, 24 December 2020

  • BRISBANE: Annerley, Arundel, Carseldine, Chermside, Clayfield, Corinda, Deception Bay, Ferny Grove, Ipswich, Mango Hill, Pullenvale, Toowong, Waterworks Rd The Gap (Walton Bridge), West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Christmas Day – All clinics closed

Open on Boxing Day, 26 December 2020

  • BRISBANE: Annerley, Chermside, Waterworks Rd The Gap (Walton Bridge).
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on Sunday, 27 December 2020

  • BRISBANE: Chermside, Ipswich, Waterworks Rd The Gap (Walton Bridge), West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Eve, 31 December 2020

  • BRISBANE: Most clinics will be open for a shorter period of time than standard hours.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on New Year’s Day, 1 January 2021

  • BRISBANE: Chermside, Waterworks Rd The Gap (Walton Bridge).
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Open on weekend: 2nd/3rd January 2021

  • BRISBANE:  Annerley, Chermside, Ipswich, Mango Hill, Toowong, Walton Bridge in The Gap, West End.
  • BOOKINGS: To view opening times, clinic phone numbers and addresses, click here then choose your preferred location.

Accidents do happen and people can fall sick at any time of year. Our Doctors are here to help you in case the unexpected happens. If you need to see a GP after hours or on a weekend click here for a list of our After Hours Medical Centres. Note these times may be affected by the Christmas Season.

Can’t grow a Mo’? Got no mo-ney?

Here are 5 other ways you can support Movember this November…

Every November, Movember fundraisers around the world aim make a difference in men’s lives – targeting mental health and suicide prevention, prostate cancer and testicular cancer. Some grow a moustache, some walk or run to raise money. But how can you show your support if money is a bit tight, or the mo ain’t gonna grow?

There are other ways you can be a Mo Bro or Mo Sister by taking care of yourself and those around you.. here’s how:

1) Keep your good mates close.

It’s been a tough year. Spending time with friends that you trust and make you feel good, is important for mental health. Being social, staying active and checking in on each other offers vital support. Even if you feel fine, make sure your mates are too.

2) Nutty about nuts.

Testicular cancer is one of the most common form of cancer in young men around the world, but around 70% of men don’t check their testicles regularly. Guys, how well do you know your nuts? Get to know them and you may be able to feel when something is not feeling right for you. Have a good feel and check them regularly. Women, let your partner know this is something they should be doing regularly.

3) I like to move it, move it.

Grab your mates this week and get moving – hit the beach or start playing a weekly social match of soccer or cricket. Exercise plays a crucial role in Aussie bloke’s health, happiness and the potential to live longer. On average, one in eight men experience depression and regular, consistent exercise has shown to be essential for positive mental health. One hour a week of exercise is said to help prevent depression.  Also, you could incorporate some regular exercises into your routine like cycling to work, taking the stairs each day, or popping out of the office for a few minutes for fresh air and a short stretch.

4) Talk more.

We all love a good story. But sometimes, it is our turn to ask, listen and support. We may not have a solution or even the best answer but simply by ‘being there’ and showing we care can often give someone the confidence to get through tough times. 70% of men say their friends can rely on them for support, but only 48% say that they rely on their friends. In other words: we’re here for our mates, but worried about asking for help for ourselves. Reaching out is crucial.

5) Don’t be afraid of your prostate check!

Many men have prostate cancer withing experiencing any symptoms or signs of prostate cancer and is often detected by a doctor during a routine check-up. Men, if you are 50 or over, talk to your doctor about prostate cancer and whether it is right for you to have a PSA test (it’s even covered by Medicare!). A PSA test is a simple routine blood test and used to measure Prostate specific Antigen (PSA) concentration in the blood. Only men have a prostate gland. Women – please reminder your partner to ask their GP about this important test.

And remember, at SmartClinics our dedicated men’s health doctors offer private and confidential support with any physical and mental concerns facing men of all ages.

Click here and make an appointment with a men’s health doctor now.

Help for patients with depression

GP & Nurse-led support for patients with anxiety, depression or mental health conditions

If you are concerned about your own mental health and emotional well-being, or that of a family member, a great first step is visiting a GP who has a special interest and experience in this area. They will help guide you through your options, and let you know which therapies and treatments are available.

One of these options may be a mental health care plan (MHCP) – this is a great way of getting the support you may need.

 Don’t be afraid to ask your GP about mental health care plans – we all need support at times.

A mental health care plan may include access to a psychologist, therapist, social worker, or mental health nurse. Sessions with an accredited mental health professional (except a psychiatrist) can be rebated by Medicare if you have a mental health care plan and can include 20 subsidised sessions with healthcare professionals that are private and personalised for your own needs. 


Helen & Lynn are highly experienced Credentialed Mental Health Nurses (CMHN) and have has answered some common questions below regarding these specially designed care plans.

Q: How do I know if I qualify for a mental health care plan?

A: You will first need to see a GP to discuss your current situation and requirements to determine if a mental health care plan can benefit you. They can then refer you to a specialised Psychologist, Psychiatrist Mental Health Nurse, or counsellor, depending on your needs. Your GP will complete a Mental Health Care Plan and refer you to an appropriate service.

Q: How many appointments will I get as part of the plan?

A: Depending on which service you are referred to will determine how many appointments you are eligible for.

Medicare rebates are available for up to 20 sessions over 12 months with a psychologist, mental health social worker or accredited counsellor depending on your individual requirements.

Q: How much will it cost me to get a mental health plan?

A: There may be a small out of pocket fee for preparing a mental health care plan as most of the cost is covered by Medicare. While it can include up to 20 sessions, you can’t get Medicare rebates for all 20 sessions in one go. After the first 6 appointments, if you feel that you would like to continue with the program, you need to see your doctor again for a mental health plan review and another referral.

Q: What happens in my first consultation with you (as a mental health nurse?)

A: The health professional you are referred to will ask a lot of questions to help them understand your individual circumstances, and then work with you to develop a plan to help you on your road to recovery. Sometimes the health professional will decide that the service you have been referred to may not be the best one and will get help from other health professionals. You will be involved in the development of the recovery plan and will be able to ask questions about your care, and what you expect to have happen. You will be able to have other support people included in your appointments if you choose. All the information collected by the health professional is confidential and is not given to anybody else unless you agree to it.

Q: How often do I need to come back to see you about my care plan?

A: The health professional that you are referred to will determine how often you need to see them. This will affect how often you need to see your GP to get updated referrals. Under the Medicare system, you can see your health professional 6 times before you will need to see your GP again for a review and another referral for more sessions. You can have up to 20 sessions within 12 months.

Q: What kind of advice and tools will I get from this plan to help me?

A: You will receive advice and education about mental illness, what it is, how to manage it and what to expect. There are many tools used to support people’s mental health and you will be taught skills and techniques that are individually tailored to your specific needs. These tools may include how to manage your mood, stress, thoughts and feelings, how to reduce stress/ anxiety, and how to understand what is happening to you. Treatments and strategies may include meditation, mindfulness, and therapies including CBT, DBT, EMDR, and ACT to assist with managing and learning how to cope with symptoms of mental illness.

Q: Will the care plan include drugs for my condition?

A: We may include using medication to help manage your individual situation. This will be assessed by your GP, and we offer advice about the medications that might be used. Not everyone will use medication and often mental illness is managed without medication.

Q: What’s your best advice for someone who is struggling with mental health right now? 

A: There is no “right or wrong” with mental illness. It often isn’t as easily diagnosed or treated as physical illness can be.

There is never a “right time” to seek help from your GP for help or advice. If you feel that you are not coping well, seek support from your GP.

There is no problem at all with having a discussion with your GP and being referred to a Mental Health Expert, even if you think there is nothing wrong… a listening ear is sometimes all we need. We all need help at times to care for ourselves and our mental health is no different…in fact, it is more important than anything else.

Learn how to recognise some of the signs of possible mental illness

Signs in adults may include:

  • Unexplained changes in moods/ thoughts/ feelings
  • Feeling really happy or really sad for no good reason
  • Feeling hopeless/ helpless and unable to make things better
  • Poor sleep patterns (oversleeping/ under-sleeping, frequent waking, unable to go to sleep/ stay asleep)
  • Increased irritability/ frustration with normal activities and unable to change
  • Changes to significant relationships (without recognised cause)
  • Unexplained sounds/ smells/ sights
  • Excessive worry about things that would normally not bother you much
  • Strange beliefs/ ideas/ thoughts… even though you might feel they are so true/ real
  • Social withdrawal
  • Changes in eating habits, overeating, under-eating, binging/ purging
  • Suicidal/ self-harm thinking
  • Increased “at risk” behaviour
  • Unexplained physical illness/s
  • Increased substance/ alcohol use or using these for the first time in excessive amounts
  • Increased prescription medication use without other explanation

Signs in children may include:

  • Changes to normal routines
  • Changes to regular sleep patterns
  • Changes in eating habits, overeating/ undereating/ changes to dietary preferences
  • Difficulty going to/ learning at school/ concentrating
  • Falling out with friends/ family/ siblings
  • Not wanting to do regular activities
  • Persistent anger/ sadness/irritability outside of normal
  • Preoccupied with their thoughts and don’t participate in regular conversations, etc.
  • Self-harm activity, e.g. cutting
  • Talking about suicide/ death…outside of normal conversation
  • Frequent unexplained physical illness, e.g. stomach pain, headache
  • Changes in mood, personality, behaviour
  • Hyperactivity
  • Persistent nightmares

It is important to know that children can benefit greatly from having a mental health care plan developed, and they can work through many troubles and worries with the help of a psychologist.

If you are very worried about someone close to you, or yourself, being at risk of acute harm and you’re in Queensland, please call the Mental Health Access Line on 1300 642 255 (available 24 hours a day), or Lifeline on 131 114.

How to check for early signs of bowel cancer?

Checking your poo while in the loo could save your life.

Changes in your toilet habits can be early signs of bowel cancer. Poo checks may not be something that you do on a daily basis- or want to do- but here at SmartClinics we highly recommend you make them a part of your weekly self-care routine. If found early, Bowel cancer is one of the most treatable forms of cancer which is why we have created an easy-to-follow guide to help you to identify any early signs or symptoms.

How often should I check my poo?


Bowel habits are different for each person and can be anywhere between three times a day to three times a week. Only you can know what is normal for you. Given that there is anywhere between 3 and 21 visits to the toilet a week, we suggest you pick one and follow our poo check below. It’s that simple.

What is bowel cancer?


Bowel cancer starts in the bowel, affecting any part of the colon or rectum – and without detection can spread to other organs.
Most bowel cancers begin as non-threatening (benign) growths, known as polyps, on the wall or lining of the bowel. Polyps are usually harmless, however they can become cancerous (malignant) if left undetected and can become life-threatening tumours.

Prevention is our No1 priority. Self check + GP check = diagnosis + treatment

How common is bowel cancer?


It is Australia’s second deadliest form of cancer. It is very common!
Each week 80 Australians die from bowel cancer, claiming the lives of approximately 5,375 Australians every year.
About 1,400 people diagnosed are under the age of 40.
You are never too young to have bowel cancer, which is why regular self-checks are essential to stay in optimum health.

Is bowel cancer treatable?


Yes, early diagnosis and treatment is possible.
If you can identify with what is normal and NOT normal with your bowel movements, you will be able to recognise any unusual signs that can be assessed by your local GP here at SmartClinics.
Only YOU know what is a healthy poo and a normal toilet activity – for YOUR body.

How do I check for bowel cancer?


When you think about how long you spend on the toilet every day, an extra two seconds for a poo check should not be an inconvenience. It is a vital part of your self-care routine.

The next time you visit the loo, check for these 4 top toilet troubles..


  • Are there any changes in your bowel habits, such as needing to go to the toilet more frequently?
  • Is this combined with looser or more diarrhoea like stools?
  • Is there blood in your poo or sudden rectal bleeding?
  • Is there a change in the appearance of your poo, such as mucus or narrower?

Are any of these symptoms occurring at the same time as:


  • Unexplained anaemia causing tiredness, weakness or weight loss
  • Abdominal pain or swelling
  • Not all of these symptoms indicate bowel cancer, as medications or lifestyle may affect your bodies changing habits.
  • However, if any of the symptoms persist for more than two weeks, you must see your local GP to discuss these changes.

How do you test for bowel cancer?


Your GP will discuss with you the best options based on your age, family history, hereditary conditions and personal health.

There are two common tests to diagnose bowel cancer.

  • Screening. From the age of 45 our GP’s can offer an in-home screening test called a Feacal Immunochemical Test (FIT). This involves taking a small sample of poo and sending it to a pathology laboratory. This test checks for blood in your samples. The results given to you by your GP, will determine the next steps.
  • Colonoscopy. In order to take a look inside of your bowel and make a confirmed assessment, a colonoscopy is performed under local anaesthetic at a hospital. It is a short process and involves a thin tube featuring a tiny camera, checking inside your bowel for any polyps or unusual growths.

Our GP will follow up with results and a treatment plan if needed. At Smart Clinics we take care of you during this discreet process and walk you through every step of your testing and treatment journey.

Is it possible to reduce the risk of bowel cancer?


Yes. Combining your lifestyle habits with screening and self check-ups can influence the outcome of bowel cancer.

Lifestyle habits you can modify:


  • Quit smoking.
  • If you choose to drink alcohol, limit your intake.
  • Avoid a diet of processed meats and moderate your red meat consumption.

Lifestyle habits for optimum health:


  • Eat wholegrains and other natural high fibre foods.
  • Ensure daily physical activity is a part of your routine.
  • Take control of your health by taking regular bowel cancer screenings.
  • We know that bowel cancer is treatable if it is discovered early. The good news is that you can start checking today.

At SmartClinics, a GP is available to talk to you about any bowel cancer concerns you may have. Get to KNOW THE SIGNS so that you can self-assess and take control of your health at all times.

Our GP’s are always here to listen and discuss any health concerns you may have.

Click here and make an appointment now.

We know that bowel cancer is treatable if it is discovered early. The good news is that you can start checking today.  At SmartClinics, a GP is available to talk to you about any bowel cancer concerns you may have. Get to KNOW THE SIGNS so that you can self-assess and take control of your health at all times.

Our GP’s are always here to listen and discuss any health concerns you may have. 

Click here and make an appointment now.


Mirena and Implanon in Mango Hill and Northlakes

Dr Elizabeth Ayoola has been helping women of all ages in general practice for over 8 years and is passionate about all aspects of family medicine. While Dr Elizabeth sees patients of all ages, she specialises in women’s reproductive health including birth control, including Mirena and Implanon insertion and removal. Dr Elizbeth sees patients at SmartClinics Mango Hill Family Medical Centre located in the Mango Hill Marketplace – find them beside the Chemist Warehouse! Bulk billing is available for many women’s health and general practice services.

Ph: (07) 3177 9520 or Click here to book online

If you are looking for a contraceptive that does not rely on a daily oral pill –  and the added task of remembering to take it – then you may consider an Implanon method or a Mirena.  Both are two different hormone releasing contraceptives, placed in different areas of your body; Implanon is a contraceptive implant and Mirena is hormone releasing contraceptive device.

  • Implanon is a small plastic rod placed under the skin of the upper arm. It contains a progestogen hormone that slowly releases the hormone into the blood stream and can last for three years.
  • Mirena is a t-shaped device that releases the hormone levongestrel locally into your uterus. It can last for up to five years.

Doctors warn patients not to skip appointments

Social distancing restrictions have finally eased!

Here’s why you should make your first trip a visit to the GP.

While you’ve probably got some BBQ’s to attend and awesome places that you want to visit after being in isolation, Australia’s Doctors want to see you as a priority.  Not because they are worried you may have COVID-19, but for these 3 important reasons below:

Other serious conditions are being ‘missed’.

Missed appointments and vital health check-ups during COVID-19 are causing concern amongst doctors worldwide.

Since early March across Australia, there has been a 60% reduction in screening for cervical cancer, and care planning for diabetes patients has reduced by two thirds.

Dr Scott Horsburgh from SmartClinics Annerley says “We have not been able to properly manage many of our patients’ conditions because they have either skipped important appointments or missed their regular pathology or radiology tests. We are also concerned about a rise in other conditions in patients who may be developing serious health issues but are not coming in to see their GP to be screened for early detection”.

Please don’t skip your regular check- ups with your GP – they are more important than you may think!

Your physical health and personal lifestyle may have changed

Your lifestyle may be a little different now to what it was before COVID-19 hit.  Many GPs are witnessing adverse effects on their patients from things like physical distancing, job loss or financial stresses, less social interaction, less exercise and dietary changes.   While some of this might be temporary, worrying about your health, ignoring signs that could need an assessment and avoiding a much-needed talk to a medical professional can lead to unnecessary stress and anxiety. It is paramount for your emotional and mental well-being to allay any concerns you may have.

If you or a loved one is feeling a bit down, anxious or out of sorts, speaking to your GP is really good place to start.  SmartClinics has a large number of GPs who have a special interest and experience in helping patients through tough times so don’t feel as though you have no one to turn to. Please call your local SmartClinics Family Medical Centre and ask to see a GP who can help you with the symptoms you are feeling.

It’s Flu Season 

Australia is seeing a decrease in flu cases due to the strict COVID-19 measures, however with restrictions easing there is no guarantee that this will continue. It’s far better to play it safe – if you are still due to get a 2020 Influenza Vaccination please visit a SmartClinics Medical Centre before you become a socialise-bunny. Flu Shots are only $14.95 and your appointment for the vaccine will be bulk billed during standard business hours. Click here to book your flu shot at a SmartClinics Medical Centre

Remember, a quick trip to the GP now will likely mean less visits to the GP later! We want to help you be the healthiest you for as long as you can.

If you are overdue – make the time now! This includes skin checks, breast and cervical screening, and standard health check-ups.

Talk to your GP if you have any mental health concerns – the earlier you get help, the easier your recovery.

Attend your regular GP appointments and pathology tests.

At SmartClinics we have GPs who are experienced in all areas of General Practice including women’s, children’s and men’s health, allied health from physiotherapy to nutrition and weight management, asthma and diabetic management.

BOOK AN APPOINTMENT ONLINE HERE  or call your local SmartClinics Medical Centre.

News for Ferny Hills patients

15 September 2020

Dear Patients,

It appears that some patients missed the news that we have moved to the Gap. It was a difficult decision to close our Ferny Hills medical centre location back in June 2020, but we are only a short drive away!

Your Ferny Hills Doctors would like to continue to see you and your family for appointments at one of these practices, which are both located in The Gap at:

SmartClinics Walton Bridge Family Medical Centre
976 Waterworks Road, The Gap
07 3300 1900


SmartClinics The Gap Family Medical Centre
Glen Affric Street, The Gap
(07) 3300 3799

Alternatively you can BOOK AN APPOINTMENT ONLINE

Both face-to-face and telehealth appointments are available. If you have cold or flu symptoms however, please do NOT attend a clinic in person. Instead call the clinic before you arrive for advice.

The continuity of your care is essential so we strongly encourage you to continue seeing your regular GP at our new locations.

Thank you

Warm regards,

Your SmartClinics Family Doctors


Is it still ok to visit your doctor during coronavirus?

Everything is operating a little differently right now. Businesses are closed or implementing new policies to help limit the spread of the coronavirus. At SmartClinics, we have put in place a number of changes to help improve our patients’ safety and ensure that we do our part to ensure Australia can combat this health crisis as quickly as possible.

A large aspect of the changes we have implemented is our new Telehealth service. Our Telehealth appointments have been put in place to help people get the help they need without risking their health, or the health of others. We have had a number of patients query whether it is still safe to attend their clinic in person. The answer is yes, however, there are a number of caveats.

What is the Telehealth service?

Our Telehealth service allows us to serve our patients without needing them to come into a practice. We have put this in place to help reduce the risk of healthy people being exposed to those who may be potential carriers of the coronavirus. For now, all SmartClinics patients are required to go through a very brief screening process to assess their level of risk. Some patients may be asked to utilise the Telehealth service rather than coming into a clinic. Others will be considered fine to come in.

Please keep in mind that our screening process is by no means evidence of whether or not a person has the coronavirus. It is simply put in place to help mitigate risk. If you go through the screening process and are asked to book a Telehealth appointment, this does not mean you have the coronavirus. Alternatively, if you are cleared for a visit, that does not mean you are not a carrier.

Is it safe to visit a SmartClinics medical practice?

The answer is yes – we have taken (and continue to take) all reasonable precautions possible to prevent those who are ill with the coronavirus being exposed to our staff or patients. Part of this is screening all online bookings and appointments made via phone call, however there are some practices we have put in place inside each clinic to help ensure high levels of hygiene and reduce the spread.

What is SmartClinics doing to keep clinics safe?

Beyond our screening process, we also have a number of measures inside clinics to help reduce any potential spread of COVID-19. All surfaces in our patient meeting rooms are cleaned and sanitised after every single appointment. Preliminary studies have shown that disinfectant is very effective at breaking down the virus and eliminating its presence.

Our sanitisation process is aimed at ensuring there is as little as possible chance of any remnant coronavirus being found inside patient rooms after we have seen a patient, regardless of how healthy they appear or how little contact they had with surfaces.

Additionally, many of our clinics have implemented a dual waiting room approach. In these clinics, there are two waiting rooms – one for those who are feeling well, and one for those who exhibit any potential systems of COVID-19 or other respiratory infections. This procedure has been put in place to help isolate potential carriers of the coronavirus from those who are otherwise healthy.

Social distancing policies are in place at all SmartClinics practices. You will be instructed to maintain your distance, wherever possible, from other patients and staff. Additionally, we have hand sanitiser and sanitising wipes available at all our practices for the use of patients. You are strongly encouraged to use these upon entry to our practice.

What do I do if I believe I have COVID-19?

If you have undertaken our screening process and have been recommended to book a Telehealth appointment, or if you for any other reason believe you may have contracted the coronavirus, please contact us. We will assist you in finding your nearest Fever Clinic so that you may undergo further testing.

Learn more about our Telehealth appointments

We have put together a basic FAQ to help you get a deeper understanding of how the telehealth process works. Please click below to read our guide:

Click here to read the SmartClinics Telehealth Guide.

SmartClinics COVID-19 Policies:

We are not currently accepting any patients into any clinic who meet the criteria for COVID-19 testing.

We have a “well waiting room” and an “unwell waiting room” to help keep our patients isolated.

We have screened all phone calls and online bookings to help reduce the chance of a person who is ill with COVID-19 coming into a clinic.

We are practicing social distancing wherever possible.

Have plenty of hand sanitiser and wipes and we strongly encourage all patients to use them.

We are cleaning down and sanitising surfaces in between patients. This includes chairs, tables and all surfaces contacted during each appointment.

Contact SmartClinics

If you still have questions, please contact your local SmartClinics Medical Centre:

Click here to find a SmartClinics near you.

Where can I get a bulk billed Telehealth Appointment?


  • CAIRNS: Woree, Smithfield
  • BRISBANE: Deception Bay Mango Hill

The Doctors at the above clinics can talk to you over the phone and help you with a wide variety of general health concerns – and it will be BULK BILLED if you have a current Medicare Card.

If you would prefer to talk to a doctor from a different SmartClinics location, a fee may apply. Fees are available by calling your preferred clinic location or you can also find fees on this website, under the “About the clinic” tab at your preferred clinic location page.

How to book your Telehealth appointment

**Please note if you are not a current patient at the medical centres above, our Doctors may prefer to see you in person before conducting a telehealth appointment.**

Not all appointments are suitable for a telehealth consultations. These are at your doctor’s discretion.

You can book your Telehealth appointment by calling the clinic directly during standard business hours.

  • IPSWICH: Ph: (07) 3202 2000 
  • CAIRNS: Woree Ph: (07) 4033 2525
  • CAIRNS: Smithfield Ph: (07) 4057 7300
  • BRISBANE: Deception Bay Ph: (07) 3204 7140
  • BRISBANE: Mango Hill Ph: (07) 3177 9520

Or book your Telehealth appointment now – online – by clicking the pink button below. You can choose which Doctor you want to talk to, and when.  Then, your Doctor will call you at your requested appointment time.

What is Telehealth? 

It is just like a standard GP appointment, but conducted over the phone. Your GP will go through the normal procedures of asking about your symptoms (if you have any) and assessing potential diagnoses. If a script is required, it’ll be faxed, emailed or posted to you or your preferred pharmacy. Our Doctors can provide over the phone support for pregnancy, mental health, and patients with autism, chronic diseases or eating disorders, plus a wide range of other health services.

All you need is a quiet place and a phone. WANT TO KNOW MORE? Click here.